Pros:
The hotel is new and very beautiful. The room was cozy, clean, and modern. The bed was very comfortable — soft bedding and great pillows made for an excellent sleep. The front desk staff were polite, helpful, and very friendly. Good soundproofing. There's convenient parking right at the hotel (18 euros per night).
Cons:
The airport shuttle only starts at 6:30 AM, and we had an early flight, so we had to park the car at a different location where 24/7 transfers were available. It was surprising that a hotel of this level didn’t provide basic amenities like toothbrushes and toothpaste, slippers, or even a small hygiene kit. This really didn’t match the otherwise high standard of the hotel.
Booked this room due to having an early flight the day after in Brussels airport. It did not disappoint! The hotel has a parking and is located very close to the airport. The staff is very friendly and efficient. This hotel is actually much cheaper than all the other airport hotels in Brussels, while offering a service as good or even better.
Demorou um pouco para fazer o check-in (a equipe não aceitava dinheiro e precisava de outra pessoa para ajudar). A única vantagem foi que fica ao lado do hotel. Embora eu tenha pago as taxas municipais em dinheiro e solicitado um recibo, nenhum foi entregue e me disseram para esperar pelo check-out. No momento do check-out, não havia comprovante de pagamento. O hotel também é meio antigo, o que pode ser visto do quarto. As toalhas de banho também não são tão limpas, tinham manchas de batom.
A parte externa estava limpa. A parte interna também estava limpa e os funcionários foram muito simpáticos. O quarto era silencioso e limpo. Eu me hospedaria lá novamente.
Viemos aqui para viagens de negócios. A recepção foi prestativa, mas os membros da equipe talvez fossem funcionários novos? Eles cometeram alguns erros (sim, dois deles).
Mas, em geral, o espaço compartilhado é muito bom, há espaço para trabalhar perto da recepção, bem como sala de ginástica! Equipamento perfeito! Enquanto isso, há uma área de piscina, lugar adorável!
O serviço de café da manhã é genuinamente bom! Ótima localização, muito perto do aeroporto internacional.
A localização é ótima, bem na beira da rodovia e a pouco mais de meia hora do centro da cidade. O quarto estava limpo e arrumado, com lençóis confortáveis e chaleira. Cheguei um pouco depois das 22h. Reservei com duas ou três horas de antecedência e recebi uma confirmação, mas o computador da recepção não conseguiu encontrar a reserva. Depois de uma longa espera, fiz o check-in e me disseram para confirmar na recepção na manhã seguinte. Quando fui à recepção naquela manhã, havia apenas uma pessoa lá, ocupada com o café da manhã no restaurante. Avisei que estava indo embora e eles concordaram.
The room was spacious and clean. Very nice room decor. The bed was so comfy that we had a very good sleep. The room lightings were conveniently set - can choose different 'scenes' for different purpose. Breakfast buffet line was decently good. I also like the idea that the hotel provides sparkling water on tab.
The hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
Ideal para viajantes a negócios. A recepção também conta com uma pequena loja de autosserviço, o que resolve a falta de restaurantes e lojas de conveniência nas proximidades.
A seleção de café da manhã é limitada, mas inclui os itens tradicionais como pão, leite, café e ovos.
Além disso, devido à construção recente, ainda se percebe um cheiro de móveis novos.
Muito bom
144 avaliações
8,5/10
Preço a partir de
AU$ 117
por noite
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8.6/10
Very Good
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserThis is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
GGanBatManThe hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
IIka_EllyGreat experience!
We were 3 people + 2 dogs. The room and bathroom was spacious and very clean.
The staff was very friendly.
The breakfast was and had a lot of choices.
Dogs welcome!
The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus.
Just a couple of things that could be better.
No fridge in the room. No coffee machine, just instant coffee.
Parking 15€ for the night.
And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
AAsfandyaarExcellent hotel, conveniently located near Zaventem Airport. The reception staff are all friendly and helpful. There's an option for early check-in for an extra €20. It has both underground and outdoor parking, with charging stations for electric cars. The rooms themselves are very spacious and modern, with comfortable beds. I'll definitely be back!!
BBaki9A truly perfect stay; everything was exactly as pictured. The room was spacious, clean, and very well-equipped, making you feel right at home thanks to the kitchenette and comfortable living areas. The staff was welcoming and professional. The breakfast was plentiful and varied.
The only slight drawback: the hotel is located about 30 minutes from Brussels city center, but it's ideal for a stay near the airport.
GGuest UserLovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
GGuest UserThe hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
Qual é a tarifa média para hotéis com Bar em Brabante Flamengo?
Para hotéis com Bar em Brabante Flamengo, o preço médio nos dias de semana é de AU$ 259, e o preço médio nos fins de semana (sexta a sábado) é de AU$ 255.
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