We were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
We really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
Отличный вариант для остановки в Самарканде. До Регистана можно дойти пешком минут за 15-20. В соседнем доме по улице находится кафе, где готовят Самаркандский плов.
Номера просторные, есть спа-зона с небольшим бассейном, хаммамом и сауной. Правда, сауна и хаммам были не сильно прогреты.
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44 avaliações
9,3/10
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RUB 4.870
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9,2/10
Great
AAF2310It is not up to a 5 star level for the below reasons
1) the facility looks new from the outside and superficially it is grand but the details reveal that this hotel is subpar, for example the gym facilities, the elevators, etc… looks like a standard holiday inn
2) the staff barely speak English and when you ask them something the attitude is mostly cold and unwelcoming, not helpful at all
3) the room facilities didn’t work most of the time, for example the shower buttons, the phone or the aircon
4) the breakfast selection is minimalist, with v limited varieties
5) the location is far from city center
SSarah H.We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best.
The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…
CCatchthefartThe location is just okay. It's about 2-3km by taxi to the main attractions, but the main road outside the hotel is very congested, making it time-consuming to get a ride. The hotel facilities are good, and the decor is very new. In the morning, you can see the distant snow-capped mountains from your room. I really love the bed here; it's soft, cozy, and the largest among the three hotels I stayed at during this trip. The front desk service varies quite a bit. When I checked in, there were two male staff members who were rather indifferent. At the time, there was a Chinese tour group in the lobby, and it seemed someone was injured and needed assistance from the front desk, but they were quite unhelpful. However, the young lady I encountered when checking out was fantastic – very friendly and professional. Her name is Sevinch, and I hope everyone staying here gets to meet this kind front desk staff member.
NNarrilexAn absolutely luxurious and stunning hotel!
It's located just a short distance from Registan Square, amidst the mahalla's historic residential buildings. Three parrots live at the reception, one of which seems to talk. The hotel feels luxurious, like you're immersed in an oriental fairy tale and actually living it. The rooms are comfortable; we were well-appointed and fully equipped, and we rested well before exploring the city on foot. Each room was provided with four 0.5-liter bottles of water. This was a lifesaver for us, as it was hot and sunny; we took the water with us and drank it gratefully.
A stroll from the hotel to Registan Square offers glimpses of historic residential buildings and inexpensive cafes. We liked Shokhrukh Nur and Historic. But for a more authentic experience, the Laghman Center is a better choice during lunchtime. Walking back from Registan Square, you can reach Shaboda Park, home to cafes and restaurants serving khalisa.
So the hotel is very conveniently located for both tourist attractions and gastronomic tours. You can also book a family spa vacation at the hotel: you'll be greeted by a swimming pool and cool jacuzzi, as well as a hammam and steam room.
We really enjoyed our stay here, thank you!
BBaimajunzai2000A very comfortable hotel, with excellent facilities, cleanliness, and service. I would stay here again if I visited Samarkand again.
Although the hotel is located in an exhibition park outside the city, it's quite convenient to get to the old city using YandexGo. It's suitable for tourists who want to return to modern life after a day of sightseeing. If you prefer staying in the old city, then this might not be the best choice.
The breakfast, while not as extensive as some star-rated hotels in China, is still plentiful, with all the local breakfast specialties to try. The coffee, however, is just average.
The view of the park from the window is breathtaking.
There was a minor issue; the capsule coffee machine in the room wasn't working. I didn't contact the staff, but it doesn't detract from the overall experience.
ZZhizihuawuyueWe set a triple room, the room is very clean, the decoration is very special, the service is very warm, the breakfast is very rich, you can store your luggage, when you leave the store, you also help us arrange a free delivery to the train station, and send a special gift to the store, and also intimately take a photo with us! In short, the accommodation experience is great! The only fly in the ointment is that there are no slippers and shower caps!
ユユキエミタI couldn't meet the owner unless I called at the entrance, but he will rushed to me immediately. Very nice person. The courtyard is nice. The bathroom is large. It takes time to get hot water, but I took a warm shower. The atmosphere was very good so I want to stay again. And the location is great. It is very convenient because you can go within walking distance such as Registan Square.
GGuest UserWe really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.
ННиколай ТороповA wonderful place, everything is new, clean, and beautiful.
We didn't get around to the pool.
There are some good cafes and grocery stores nearby, and a liquor store is 1 km away.
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