We spent 2 nights in hotel 32 this weekend. The hotel is lovely, staff are polite and it’s very clean. The location is okay, approx 10-15 minute walk to the old town square (centre). The only thing I would say is that there’s construction all outside of the hotel and surrounding street, lots of Harris fencing and diggers. Not operational through the night though so not really an issue.
Excelente localização e adorei o buffet de café da manhã. O hotel também tem um café muito agradável. Dá para ir a pé até a cidade velha, o castelo e o rio. Muitas opções veganas também. Os funcionários foram extremamente simpáticos, assim como o motorista que me buscou no aeroporto, providenciado pelo hotel, que foi muito atencioso e nos deu ótimas dicas sobre o que fazer e ver em Cracóvia.
Check-in was nice and easy. The hotel is located in a convenient location, but outside the Old Town so you save a little on price. I was able to get a bucket of ice each day. My only complaint was the mini-fridge. It was the size of a small microwave and crammed with over-priced items with no room left for a beer.
O hotel está localizado fora da antiga cidade, com belas vistas para o rio e o castelo Wawel, e acessível por transportes públicos, o que nos fez uma boa escolha.O serviço foi a primeira vista e as instalações satisfazem as nossas necessidades perfeitamente. Gostamos especialmente de piscina e spa livres, de jantar no restaurante que estava aberto até meia-noite, de cama grande e confortável, e de água embainhada todos os dias da nossa estadia. O serviço de cliente cuidou de um tratamento especial Na Sala de chegada para o 70o aniversário do MEU marido.
O pessoal foi útil, especialmente no último dia em que o nosso voo foi cancelado e tivemos de reservar um novo, e usamos o Centro de negócios para imprimir passes de embarque e um pequeno-almoço boxeado foi preparado e fornecido no check-out às 2h.
Bardzo udany pobyt,hotel położony na uboczu ale stanowi świetną bazę wypadową do pobliskich atrakcji Oświęcim, Energylandia ,Wadowice,Kęty. Na miejscu świetny personel i bardzo dobre udogodnienia kryty i odkryty basen,spa,restauracja,przytulne duże pokoje a na deser smaczne sniadanko
Достаточно неплохой отель. Понравился ресторан. Мы брали люкс, нас все удовлетворило. Есть проблема в SPA: 1) работает только с 16 вечера.. 2) отель продаёт абонементы для доступа в свой SPA местным «аборигенам», которые живут в соседнем городке. Поэтому вечером людей там очень много, которые не умеют себя нормально вести. Вообщем вы спокойного отдыха в SPA не ждите!
Bardzo miła obsługa i nie robiąca jakichkolwiek problemów z niczym. Począwszy od recepcji przez panie sprzątające a skończywszy na restauracji wszystko super. Wszystko ogarniają a przy tym są niewidoczni więc czujesz się jak u siebie. Wspaniałe miejsce. Kuchnia pyszna, a śniadania po 4 dniach nam się znudziły ale jak to śniadania w hotelu..
An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
Das Hotel liegt super zwischen Auschwitz und Energylandia. Es ist ein wirklich schönes Hotel. Leider haben sie es nur nicht so mit der Sauberkeit. In den 5 Tagen als wir dort waren haben sie es nicht einmal geschafft das Klopapier am Zimmer nach zu füllen. Wir mussten uns selbst drum kümmern.
Unterhalb des Hotels ist ein Restaurant und unser Zimmer war genau darüber. Bis 23 Uhr lief im Gastgarten laut Musik. Man hätte glauben können, dass die Musik bei uns im Zimmer war, so laut war es. Sonst war das Zimmer echt größ. Der Kühlschrank am Zimmer war auch sehr laut so dass man nicht schlafen konnte. Wir haben ihn abgedreht.
Das Frühstücksbuffet war in Ordnung. Hab schon bessere gesehen aber auch schon sehr viel schlechtere.
Man sieht dass das Hotel schon etwas in die Jahre gekommen ist. Aber in großen und ganzen war es auch für den Preis gut.
The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
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9.4/10
Amazing
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGuest UserGreat hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
SSun_shine___17Just an amazing hotel for veeeery reasonable price. Location is not great, really nothing around, but it’s green and peaceful. On the way from the airport to city center
Big warm rooms, perfect bed, good breakfast, you will really have everything there
Nice gym and great swimming pool with spa
I definitely will stay there again
鐵鐵塔火雲It's about a 20-minute drive from the airport, right next to the National Museum. Walking up to the castle offers panoramic views of Krakow, and the Old Town is a 7-minute walk away. Perhaps due to autumn break, around 7 pm, there were many young people dancing, creating a fantastic atmosphere, much like Chinese grandmothers doing square dancing, but to popular, upbeat songs. Tourists are very welcome to join in.
BBanyuexilouguLocation is excellent, close to the train station and the big shopping mall, few minutes walk to the market spare,accessible to everywhere .
The shopping center next door is great to hangout and to get food and other things.
Easy to check in eve without the “physical “ receptionist; parking lot opposite the road is near the hotel; hotel room is clean with everything needed, we appreciate the fresh Nespresso coffee in the morning. 😄
Travel with family, we found this hotel super convenient and comfortable, and we will definitely rebook it if we come back to Krakow next time.
We really enjoyed our trip.
GGuest UserDuring our stay, the pool was unusable because the water was freezing. The breakfasts were delicious. Before check-in, we were required to make a prepayment for the minibar, which was not refunded.
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