Publicado em24 mai. 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Preço por noite a partir de:€ 735
Publicado em7 dez. 2023
Aiaiaixiaoaioutdoor
My favorite hotel in South America for more than half a month, the service is very thoughtful, the room details are enough, and every employee is trained in place. The atmosphere of the hotel is very similar to the domestic Songzan, and this service is better. And this hotel is very delicious for breakfast or dinner. I will book this one later.
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Preço por noite a partir de:€ 255
Publicado em12 ago. 2024
Guest User
The staff was very attentive. Because the tour we were participating in departed very early, the hotel provided a packed breakfast to take away. The breakfast was great with water, drinks and fruits. I really want to give it a thumbs up.
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Preço por noite a partir de:€ 156
Publicado em29 mar. 2024
Guest User
The location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
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Preço por noite a partir de:€ 167
Publicado em8 mar. 2026|One King Bed Room
Roby__Incredibly friendly staff, beautiful view on a high point of Cusco, the bedrooms are not above reception but below, but they are full of light.
Very clean, highly recommend
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Preço por noite a partir de:€ 96
Publicado em16 jun. 2025|Classic Two Double Room Non Smoking
zaddyThere’s a baby alpaca that works in the courtyard! The hotel is nice and clean and all the staff are friendly and helpful. The only drawback is it’s slightly further from the main square, but it’s not too bad if you enjoy strolling through the city. The location is closer to the more local part of Cusco so the restaurants nearby have more Peruvian fare, highly recommend!
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Preço por noite a partir de:€ 342
Publicado em18 out. 2025
Happyfeet31
We had a wonderful stay in this hotel. Highly recommended!!! Top notch in service from check-in to check out. Kudos to Enrique who demonstrate an excellent service and Jesus who explain very well about the hotel and room amenities. They are always accommodating when you need help. Best location in Cusco. Will definitely book again this hotel when I come back to Cusco.
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Preço por noite a partir de:€ 342
Publicado em7 jan. 2026
Guest User
Whilst rooms felt tired and probably due a refresh, overall a really nice hotel in a perfect location. The lobby, bar and courtyard were really lovely.
We want to specifically mention Jean Carlo - a genuinely nice man who was always so ready to help and always with a beaming smile - give that man a raise, he’s the face of the hotel and does a grand job!
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Preço por noite a partir de:€ 122
Publicado em15 dez. 2023
Sham Latiff
This is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended
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Preço por noite a partir de:€ 199
Publicado em8 fev. 2026
Guest User
The hot water continued to fail on three consecutive days. Sunday breakfast closed at 9 a.m
We had a dispute as they tried to charge additional costs for clean towels and linen
The front door displays a massage parlour
We were woken at 8.00am by noise in lobby
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Preço por noite a partir de:€ 56