On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.
We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park.
The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room.
We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel.
Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over.
The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed.
That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night.
Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles.
I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily.
This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆
Em Santa María Huatulco (na área de Conejos), Casa Ceiba Huatulco - Adults Only fica a 15 minutos de carro de Praia de Tangolunda e de Baía de Santa Cruz. Este hotel na praia fica a 8,1 km de Praia Santa Cruz e a 9,8 km de Parque Nacional Huatulco.
Aproveite as opções de lazer, como uma piscina externa, ou aprecie a vista em um terraço e um jardim. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e salão de banquetes.
Saboreie uma deliciosa refeição no um restaurante ou experimente os petiscos servidos na cafeteria. Este hotel também oferece serviço de quarto (horário limitado). No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Café da manhã continental grátis é servido diariamente, entre 7h e 11h.
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis sem manobrista no local.
Sinta-se em casa em um de nossos 9 quartos com ar-condicionado, tablets e dock para MP3. A propriedade oferece Wi-Fi de cortesia para navegar na web. Banheiro privativo com chuveiros apresenta secadores de cabelo e roupões de banho. As comodidades incluem cofres e frigobares. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.
really liked the hotel itself but staff were a little overbearing, particularly male staff asking if I was by myself and if I had a boyfriend as a young female solo traveller… not cool. Also, at one point staff just walked into my room without knocking and then didn’t even apologize! Just asked if it was only me in the room and walked back out! That was crazy to me. Otherwise, pool was lovely, gardens very nice, and I like the beach club down the road
Na região do entretenimento em Puerto Escondido, Punta Nayaá - Adults Only está a apenas 3 minutos de caminhada de Playa Zicatela e a 4 minutos de carro de Punta Zicatela. Este hotel de luxo fica a 6,3 km de Praia de Carrizalillo e a 1,8 km de Arco de Pedra de Zicatela.
Relaxe com massagens no local ou aproveite as comodidades de lazer, como uma piscina externa. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e sala de estar comum. Com o traslado para a praia (sobretaxa) fica fácil passar um dia no sol e na água.
Experimente deliciosos pratos no restaurante deste hotel, que oferece um bar/lounge. Você também pode se hospedar no local e aproveitar o serviço de quarto (horário limitado). Mate sua sede com sua bebida favorita em um bar ao lado da piscina. Café da manhã continental grátis é servido diariamente, entre 8h e 10h.
As comodidades presentes incluem armazenamento para bagagem, café/chá na área comum e bebedouro. Estacionamento limitado está disponível no local.
Sinta-se em casa em um de nossos 10 quartos com decoração individual, com máquinas de café expresso e smart TVs. Sua cama de espuma com sistema de memória apresenta roupas de cama premium. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Banheiros apresentam banheiras ou chuveiros com chuveiros com efeito de chuva e secadores de cabelo.
Com ótima localização em Puerto Escondido (na área de Los Tamarindos), Departamentos Tamarindos está a 1 minutos de carro de Playa Zicatela e a 6 minutos de Punta Zicatela. Este apartamento fica a 4,9 km de Praia de Carrizalillo e a 1,1 km de Mercado Zicatela.
Relaxe com massagens no local ou aproveite as comodidades de lazer, como uma piscina externa. Este apartamento também oferece Wi-Fi de cortesia e serviços de concierge.
As comodidades presentes incluem serviço de lavanderia e lavagem a seco e armazenamento para bagagem.
Sinta-se em casa em um de nossos 5 quartos. A propriedade oferece Wi-Fi de cortesia para navegar na web. As comodidades incluem cofres e ferros/tábuas de passar roupa.
Villas Coral ist ein wunderbares Urlaubsziel für gut eine Woche. Wem es nichts ausmacht, dass der Strand zu Fuß ungefähr 7 Minuten vom Hotel entfernt ist und das Meer nur durchs Ansehen genießen kann, ist hier sehr gut bedient. Das Essen im Restaurant „Miramar“ schmeckt super und ist preislich, verglichen mit anderen Hotels, wirklich preiswert! Wir hatten zwar ein paar sprachliche Barrieren mit dem Hotelpersonal, doch sie versuchen das Bestmögliche, um alle Wünsche zu erfüllen. Die Anlage wurde täglich geputzt und instand gehalten. Wir hatten eine wundervolle Zeit dort und werden, wenn wir wieder in die Richtung kommen, auf jeden Fall wieder vorbeischauen!
Com ótima localização em Oaxaca (na área de San Felipe del Agua), Casa Bonita Hotel & Luxury Residence está a 10 minutos de carro de Zócalo e de Auditório Guelaguetza. Este hotel de luxo fica a 4,2 km de Igreja de Santo Domingo de Guzmán e a 13,5 km de Monte Albán.
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você pode aproveitar as instalações recreativas, como uma piscina externa e uma sauna seca. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e serviço de babá (sobretaxa).
Saboreie pratos da culinária internacional no Casa Bonita Cocina, um restaurante onde você pode admirar uma vista para o jardim e fazer refeições ao ar livre. Outra opção é ficar no local e aproveitar o serviço de quarto 24 horas. Precisa relaxar? Faça uma pausa para uma bebida refrescante em um dos 3 bares/lounges.
As comodidades presentes incluem acesso grátis à internet com fio, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível quando solicitado) e estacionamento grátis sem manobrista no local.
Sinta-se em casa em um de nossos 23 quartos com ar-condicionado e TVs de tela plana. Sua cama Select Comfort apresenta edredons de pluma e roupas de cama premium. A propriedade oferece acesso à internet com e sem fio de cortesia para navegar na web e TVs com canais a cabo para a sua diversão. Banheiro privativo com chuveiros apresenta chuveiros com efeito de chuva e produtos de toalete de grife.
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99 avaliações
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8,5/10
Very Good
HHugh057On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.
GGuest UserWe checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park.
The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room.
We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel.
Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over.
The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed.
That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night.
Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles.
I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily.
This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆
GGuest Userreally liked the hotel itself but staff were a little overbearing, particularly male staff asking if I was by myself and if I had a boyfriend as a young female solo traveller… not cool. Also, at one point staff just walked into my room without knocking and then didn’t even apologize! Just asked if it was only me in the room and walked back out! That was crazy to me. Otherwise, pool was lovely, gardens very nice, and I like the beach club down the road
GGuest UserThe location was spectacular, away from the tourists area. Is a boutique and private hotel with personalize attention. The facilities are amazing and the restaurant is run by an awarded chef Luis García. Great place to spent some days of relax and just enjoy the sea with great food.
AAlb95Beautiful paradise close to the beach. Lovely service. Great food in the restaurant but also walking distance to good bars and restaurants. Made little use of the pool as the beach is so close!
GGuest UserThe hotel is generally well as it has a hostel and is a small Resort and is comfortable as bad that if it does bad stay is hygiene as there are many mosquitos and so it costs not good is not beach and though it is close and in the Marine is uncomfortable for what he charges maybe he would come back
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