Hotéis com spa em Greater Manchester, United Kingdom

During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.

no parking at this establishment and no dropping off available at times as their maintenance and delivery vans might take up the small space cut into the front pavement. They do provide you with a discount voucher at nearby public carparks. Rooms are clean but the decorating is a patch up job throughout. The noise from the tram it is horrible and through the night as windows are not soundproof. In our room the heating was out of order and oil filled radiators were put up instead. Television sets have either the option for TV channels or to connect to your phone: bad aerial prevented viewing most channels and TV only connected to the staff's androids and not to our iphones. There was no options for apps such as youtube or netflix and kids have to entertain themselves on their tablet. Swimming pool is the size of a private one in a residential home. Staff is courteous and the breakfast is way and beyond satisfactory. The majestic hall from their photos was nowhere to be seen. Would go again if no other options shall be available at the time.

Hello, I booked my trip through Trip.com because of better price . I informed the hotel in special request that I have booked the hotel to celebrate my 20th wedding anniversary. The spa facilities was clean. The gym was well equipped however, the breakfast had a limited options.

It’s not 5 star… Probably a hard review to write, if it had a title it would be “imbalanced” Food and drink were excellent and service staff in both areas were on point  Front of desk were a mixed bag but again majority were on point, had 2 rooms(1 an upgrade) both had tired woodwork and fittings that fell apart and a mini bar (empty) with the fascia falling off You pay 5 star prices and don’t get 5 star package, arrived early so was ok not getting my room but to sit and watch in excess of 50 people get checked in after me and still not get my assigned room after 3pm is poor at best  Upgraded to a suite when we complained about the overall room and experience after being told our original room is an held as an upgrade for others but I had already paid for this level of room may months ago… Breakfast, food and in restaurant was superb but was challenged at the front as they had no record of my having already prepaid for breakfast which I then had to show them proof from my booking details  We felt judge on arrival which made us feel uncomfortable and felt like as we hadn’t booked direct then we were held back in room allocation  We won’t be back as stayed in much better hotels in the area at a much cheaper price, as said “imbalanced”

Good quality hotel to stay overnight before a flight. Rooms were big with a huge king size bed. Mattress was a bit hard for my liking but had a good night’s sleep. Didn’t have breakfast but ate in bar the evening we arrived. Service was ok - they were busy - and food of nice.

room was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.

The only good thing about this hotel is its close proximity to Piccadilly Station, so it might be an option if you frequently travel by train. Only one of the two elevators was working, leading to queues during peak hours. The restaurant was understaffed, and flies were buzzing around the cold dishes. To top it all off, I was woken up by an alarm in the middle of the night. I definitely do not recommend this hotel.

Great experience from check in to check out, our only complaint was we were right next to a lift shaft which was a little noisy.

Excellent stay and much improved with the refurb. Staff were excellent too, definitely up to the standard we've come.to expect from Marriot Hotels. Room was nice and comfortable, great pool , sauna, gym and the location is quiet. Great coffee too, worth a mention. Will definitely stay again

We had a wonderful family stay at this hotel. Everything was great. The room was clean and comfortable, and the overall environment was very family-friendly. The pool was absolutely amazing. It was definitely one of the highlights of our stay. The staff were very nice, friendly, and always helpful. They made us feel welcome and were happy to assist whenever we needed anything.