Hotéis com Spa em Hessen, Germany

Overall good, but no Internet Access during my two night stay that was disappointed.

The service was really bad too. They didn't come to clean the room for several days straight afterwards, and when the tissue box ran out, they wouldn't bring new ones, telling me to go downstairs to the front desk to get them myself. They didn't even provide drinking water in the room.

In the centre of Willingen. All at walking distance. Hotel superbly clean. Beautiful rooms, good beds. Perfect shower. Excellent breakfast. Friendly staff. Sufficient parking opportunity. No improvements.

We stayed here for 2 nights for the convenience of being close to the airport, as I had a long international flight to catch out of Frankfurt. The shuttle bus service from the airport was confusing as many buses were picking up from the same spot, but we eventually got it. The shuttle bus back to the airport was straightforward, one every 20 minutes. We particularly appreciated the service of the staff - the number of passengers who come through the door in crowds can be overwhelming, but they always stayed professional and calm. We had an issue with our first room, the air conditioning didn't work (it was 35C during the day) and they offered to change rooms for us. After another similar experience with the second room, they very generously upgraded us to a nicer room, and the air conditioning was much better. The beds were very good. Sadly, we didn't get to try their traditional German restaurant even though I really wanted to, as it was closed on the Sunday evening. The lady at the pool change rooms was very sweet and kind, she helped to show us how the lockers worked. The bar restaurant lady manager(?) was also very nice, she sat us at an outdoor table when we asked to change seats as it was very hot inside. Overall, we felt very well taken care of, and the service staff made up for the non-working a/c.

Room are large, bed is ok, but still a nice hotel and bar, staff are very friendly and supportive. Only downside is is there’s no combin promotion with kids stay for free at breakfast time which means will reduce amount of of families visiting.

Good, fully equipped

All in all, it was good. The comfort room was big enough, as was the bathroom. However, the room was not cleaned, only the bed was made. The buffet area in the breakfast room is far too small. Otherwise, everything was there and it was constantly being refilled.

Clean room on a pretty good location. Parking is Wuite expensive.

Great “getaway” for couples who are looking for the spa experience. My wife and I went to the Christmas market right down the street and had wonderful street food after spending most of the day in the sauna. What a wonderful hotel and a great experience.