GGuest UserThis was my second stay at a Banyan Tree property, and once again, it turned out to be a truly memorable and pleasant experience.
Frank, our personal concierge, was exceptionally responsive and attentive throughout our stay. He was always quick to assist with our requests and even replied to messages after regular working hours. There was a minor housekeeping incident during our stay, but Frank handled the service recovery professionally and resolved the matter promptly. The thoughtful gesture of providing gifts and a cake was greatly appreciated, and my child absolutely loved the surprise. From start to finish, we felt genuinely well taken care of. Frank’s service was highly commendable, and he is definitely a valuable asset to the Banyan Tree Group.
Our dinner experience at Baiyun was also superb. The ambience was wonderful, and the food was excellent.
We also enjoyed the complimentary photoshoot session, which became one of the most memorable highlights of our trip. Our photographer was incredibly professional and patient, guiding us throughout the session and capturing many beautiful photos. In the end, I decided to purchase a photo package because the photos turned out so well and were truly worth it. The staff there were also warm, friendly, efficient, and highly responsive.
There are, however, a few areas that could be improved:
1. The menu and operating schedule for Mingyue were somewhat confusing. We had planned to have dinner there one evening, only to realize that Chinese cuisine was not served on certain days and during certain hours, which required us to make alternative arrangements.
2. The soundproofing in the room could be improved, as we were able to hear our neighboring guests quite clearly even when they were speaking at normal volume.
3. The water temperature in the shower was inconsistent. Although we adjusted it to a comfortable level, the temperature would occasionally drop suddenly and become very cold.
4. Staff could perhaps be slightly more observant and proactive. On our first day, it was raining when we arrived at the room via buggy. There was no sheltered area where we alighted, so we had to stand briefly in the rain while moving our luggage.
5. The fruit platter in the room could be fresher. The apples and oranges did not seem as fresh compared to what we experienced at other hotels in Dali and Kunming.
6. Breakfast options could be expanded further. I was also hoping to find more fresh and exotic detox juices, especially ones prepared on the spot. (Similar to Bintan Banyan Tree)
Despite these minor issues, our overall stay was still excellent. The scenery and views within the resort were absolutely stunning, and we especially enjoyed being able to feed the ducks and fishes. It created a very relaxing and enjoyable atmosphere for the family. We would definitely love to return again someday.
这是我第二次入住Banyan Tree旗下的酒店,而这次依然是一次非常难忘且愉快的体验。
我们的私人管家 Frank 在整个入住期间都表现得非常细心且回复迅速。他总是第一时间协助我们处理需求,甚至在正常下班时间后也依然会回复消息。入住期间虽然发生了一个小小的客房服务问题,但 Frank 非常专业地进行了服务补救,并迅速妥善地解决了问题。酒店贴心准备的礼物和蛋糕让我们十分感动,我的孩子也非常喜欢这个惊喜。从入住到离开,我们始终感受到被真诚照顾着。Frank 的服务非常值得称赞,他绝对是 Banyan Tree 集团非常宝贵的资产。
我们在 Baiyun 的晚餐体验同样十分出色。餐厅氛围非常好,食物也非常美味。
此外,我们也非常享受酒店赠送的摄影体验,这成为了整趟旅程中最难忘的亮点之一。摄影师非常专业且有耐心,在整个拍摄过程中不断引导我们,并拍下了许多非常漂亮的照片。最后,我还特地购买了摄影套餐,因为成品实在太优秀,非常值得珍藏。那边的工作人员也都非常热情、友善、高效率且回复迅速。
不过,酒店仍有几个方面可以进一步提升:
1. Mingyue 的菜单及营业安排稍微有些混乱。我们原本计划某晚在那里用餐,后来才发现中餐只在特定日期和时段供应,导致我们需要临时另作安排。
2. 房间的隔音效果可以再加强一些,因为即使隔壁房客只是正常音量交谈,我们也能听得相当清楚。
3. 淋浴的水温不太稳定。虽然我们已经调到舒适温度,但水温偶尔还是会突然下降,变得非常冷。
4. 员工或许可以更主动及细心一些。我们第一天抵达房间时正好下雨,而下车的位置并没有遮雨处,因此我们在搬运行李时需要短暂淋雨。
5. 房内水果盘的新鲜度可以再提升。苹果和橙子的状态,相较于我们之前在大理及昆明入住的其他酒店,感觉没有那么新鲜。
6. 早餐选择方面可以再更加丰富一些。我也特别期待能有更多现做的新鲜排毒果汁或特色果汁。(类似Banyan Tree Bintan的安排)
尽管存在这些小问题,但整体入住体验依然非常优秀。度假村内的景色和环境真的非常漂亮,我们尤其喜欢可以喂鸭子和鱼儿的体验,让整个氛围变得格外轻松惬意,也非常适合家庭度假。未来有机会的话,我们一定还会想再次回来入住。
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