Hotéis com Spa em Mendoza, Argentina

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

Beautiful environment and high quality of service

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Beautiful environment and high quality of service

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

Very good hotel well located, with very friendly and helpful staff

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Beautiful environment and high quality of service

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

The hotel has 15 rooms, 12 in a two storey block (no lift) and 3 deluxe 'wine barrel' shaped detached rooms. Our room was large with rather spartan furniture and a nice balcony overlooking fields and the countryside. We found it a bit strange that after using their nice room coffee machine, on the first morning we were charged for 'coffee pods' for the machine there after. A good size swimming pool with about 20 sunbeds, some needing attention, which generally are used by guests in the late afternoon when the heat of the sun is lower. There are no sun shades. Breakfast is a buffet type, with a reasonable choice, and their machine dispenses has a good range of really nice coffee. At 3 breakfast meals we took, we were only offered eggs once, I think you need to ask, we also heard bacon mentioned. Dinner was good, food well cooked and presented, and reasonably priced. Their efficient waiter was an asset to the hotel. Several reviews mentioned the dogs, during our stay they was kept away from the guest area only appearing on the BBQ night. There is a bit of 'dog barking' from other places in the surrounding area. The main draw back, we found, was the hotel's isolated location, we were quoted 600 pesos for an Uber cab to town. Luckily here, the food and staff are both excellent and we had a very pleasant stay.