Hotéis Romantic em Tianjin, China

This was my first trip to Tianjin, traveling with my two children. As soon as we arrived at the hotel, they gave the kids a small New Year's gift ornament. Our room was upgraded to an executive room. On the first day, I didn't have any particular feelings about it; I just wanted a comfortable and safe stay with my children. But on the second day, I truly felt the benefits of this hotel. The location is incredibly convenient. You can walk along the Hai River all the way to the Tianjin Eye, enjoying the scenery. Taxis to all the popular attractions cost only about ten yuan. When we returned to the hotel in the evening, the housekeeping staff cleaned everything meticulously and even provided children's amenities. They also left a handwritten service note, which was very heartwarming. Traveling with two kids, I really appreciate this kind of care and attention when away from home.

The hotel's overall style is great, and the facilities are comprehensive. The front desk service was excellent and very thoughtful; they upgraded our room to a corner view room with stunning scenery, perfect for photos. The bathroom was also spacious. All the staff were very enthusiastic, and when we checked out, our luggage was too heavy, so they even helped us load it into the car. It was a comfortable and pleasant stay! This was my first time visiting Tianjin from the south, and I really experienced how incredibly hot northern China's floor heating can be...

During New Year's Day, I had my first stay at the Astor Hotel in Tianjin, a hotel with a profound sense of history. While it had its commendable aspects, there were also numerous shortcomings that urgently need improvement. I was particularly disappointed with the hotel's facility maintenance and service management, and I am providing this feedback accordingly. First, let's discuss the hotel's advantages and highlights. The hotel boasts an excellent location right by the Haihe River, with a dazzling array of high-rise buildings across the bank. As night falls, the city lights create a vibrant, New York Manhattan-esque urban atmosphere, making for a superb night view. Transportation is also incredibly convenient; you can walk to Tianjin's core cultural and tourism areas like Jiefang North Road and the Five Avenues. The surrounding old buildings are rich in heritage and diverse in style, allowing you to fully experience the city's charm by strolling through them. Furthermore, the interior of the rooms maintains the hotel's historical tone, with a unique vintage design that showcases its heritage in every detail. The immersive experience during my stay was truly impressive. However, compared to its highlights, the problems exposed by the hotel are far more prominent, particularly in service management and facility maintenance. These issues are severely inconsistent with the hotel's historical reputation and positioning, which is unacceptable. In terms of service management, the overall service awareness was extremely weak, lacking the professionalism and etiquette expected of a high-end hotel. Only the front desk staff at check-in showed acceptable attitudes; the service experience in all other areas could be described as perfunctory: the foreign doorman did not proactively offer guidance or greetings, and I never received even a basic greeting from any hotel staff I encountered. Throughout my stay, there was a pervasive sense of coldness and detachment, completely disregarding the guest experience, which is entirely at odds with the hotel's brand character. Even more off-putting were the chaotic service issues in the hotel's museum. As a potentially chargeable ancillary venue, it should be an important place to showcase the hotel's history and culture and enhance guest experience. Yet, there were instances of staff dereliction of duty: two male and one female staff member were clustered together, chatting loudly and heedlessly even with visitors nearby. They even obstructed the projection video playback area for extended periods without proactively moving. Another male staff member was sitting on a museum sofa watching videos with the volume turned up so high that it drowned out the hotel's introductory video, severely disrupting visitors' experience and destroying the venue's tranquil atmosphere and cultural immersion. It's hard to imagine how such a level of service management could befitting of a high-end hotel with historical depth, and even harder to understand why a charged venue would tolerate such lax management and inappropriate service. Regarding facility maintenance, 'vintage' should never be an excuse for 'outdated facilities and lack of maintenance.' Various facilities in my hotel room clearly showed signs of inadequate maintenance, and oversights in detail severely diminished the overall guest experience: the towel rack was loose and wobbly, almost on the verge of falling off, posing a safety hazard; the sink faucet made noticeable abnormal noises when turned on and off, suggesting aging parts that haven't been replaced in time; switching shower head modes was very difficult and inconvenient, affecting daily use. Moreover, the wardrobe's space planning was highly unreasonable. While it's understandable to embed a safe within the wardrobe, it didn't adequately consider practical usage, directly occupying a significant portion of hanging space, making it inconvenient to store clothes. This highlights a perfunctory approach in both design and management—neither considering the practicality of facilities nor making timely adjustments, completely disregarding guest comfort. As a hotel steeped in historical heritage and held in high regard, the Astor Hotel Tianjin should have balanced the preservation of its historical charm with professional service and comprehensive facilities. However, during this stay, the lax service management and lack of facility maintenance not only failed to meet guest expectations but also damaged the hotel's brand reputation. I hope the hotel will address these issues, acknowledge legitimate guest feedback, strengthen staff service training and etiquette standards, improve its service management system, and thoroughly inspect and rectify all facility hazards. It should also carry out regular maintenance, optimize space planning and facility layouts to truly achieve 'a sense of history without feeling old, and historical depth with professional service,' living up to its brand legacy and guests' trust.

Returning to the St. Regis Tianjin after dark, this hotel, nestled along the Hai River, is one of Tianjin's iconic landmarks, with its hollow cube design echoing the concept of 'Jinmen' (Tianjin's historical gate). That evening, I stumbled upon a champagne sabering event for guests. Sipping a glass of champagne, I relaxed in the outdoor seating area, quietly observing the bustling Hai River and the throng of tourists – it was incredibly pleasant. I had a surprisingly peaceful night's sleep, much quieter than I anticipated. The next morning, breakfast on the first floor was unexpectedly crowded, but the service was exceptionally standard and well-organized. They even had Tianjin local snacks like Jianbing Guozi, which was very satisfying. Afterward, I headed to the gym to work out and unwind, then returned to my room for a brief rest, enjoying the riverfront view. It was a perfect end to my Tianjin trip. #Tianjin #CityGuideOfficial

This is my second stay at the Banyan Tree Tianjin, and I'm very satisfied. The hotel is located in the Tianjin Eye commercial district, just a few minutes' drive from the Ancient Culture Street, the popular snack street at Xibeijiao, and the Italian Style Street. The service is excellent; the duty managers, Tina and Jerry, were very warm, attentive, and thoughtful! The hotel's interior environment is elegant and well-equipped. I'll definitely stay here again next time I visit Tianjin.

The hotel called a day in advance to confirm our check-in requirements. The front desk staff were very warm and attentive. Room service kept everything clean and hygienic. Our room was spacious, bright, and had an amazing view. The night light show was absolutely stunning, and the food was top-notch and incredibly delicious. Overall, a fantastic stay.

The service quality was exceptional, and the room environment was excellent. The smart features were very convenient, and all the products were spotless. Parking at the hotel was easy, and the front desk staff provided great service. It was very quiet, and the soundproofing in the room was excellent, ensuring a good night's sleep. The location is superb, with convenient transportation and complete facilities. The breakfast offered a rich variety of delicious and tasty options. We were even given a free upgrade to a larger room.

I spent the weekend here with my parents for a relaxing getaway, and we were pleasantly surprised with a complimentary upgrade to a one-bedroom apartment! The room was absolutely beautiful, featuring a modern European design and spotlessly clean; we fell in love with it the moment we walked in. It came with a fully equipped kitchen, boasting high-end appliances, and a Bosch washing machine. While laundry detergent isn't typically provided, the staff kindly brought a small packet when I asked, which I truly appreciated. (I left the remaining detergent on the washing machine after checking out.) The breakfast spread was incredibly lavish, offering a wide variety of delicious options! The evening food at the Executive Lounge was exquisite and tasty, easily serving as a satisfying dinner. The hotel's location is also extremely convenient, with Luneng City shopping mall practically on its doorstep and Water Park just a stone's throw away. Overall, this was an exceptionally pleasant and relaxing experience. A big thank you to Conrad Tianjin!

The location is excellent. The subway station is right next door, and the train station and the Century Clock are just across the bridge. The surrounding area features a cluster of old buildings, including former bank premises, the Tianjin Post Museum, the Bank of China Museum, and the Zizhulin Church. The staff is very welcoming, the breakfast room is spacious, and the breakfast spread is quite rich, offering freshly made jianbing (Chinese crepes) among other items. There's also a coffee machine in the lobby. The TV, Wi-Fi, hot water, and room layout are all very good. My only suggestion is for the C and H letters on the showerhead in the bathroom; they are hard to see. It took me a long time to make them out, so perhaps they could be made more prominent.

The front desk service was enthusiastic, and my room got an upgrade. The location is excellent, right across from the popular 12 Stay, which had a great Christmas atmosphere. It was also very close to the Daguangming Bridge, perfect for enjoying the Haihe River's night view.