hotel was quite new some of grab driver said us this hotel was built this year(2025) so clean.
easy access to every sightseeing by grab and 5-10mins walking can find local restaurants.
satisfied.
service quality was bad. hotel staff communication skill was no good .
The customer's request could not be fulfilled properly, and the apology was incomplete and unpleasant.
Our stay was absolutely fantastic! Everything was perfect from start to finish. The service really stood out — the staff at check-in and check-out were incredibly welcoming and efficient, making everything smooth and easy. Special thanks to Mr. Hong, Mr. Adi and Mr. Maran! The room was spotless and very comfortable, which made our stay even more enjoyable. The rooftop bar was a highlight, with stunning views, and attentive service. The pool area was also amazing — relaxing, clean, and beautifully maintained. Overall, an excellent experience that I would highly recommend to anyone!
The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.
I wasn't expecting this level of comfort and amenities for this price.
The room was very clean and had everything you need, even an EV charger. I managed to get help from security to help access it. There's convenience store next to reception too, if you need to grab something.
The location is perfect too, it's a walking distance to many eateries and bar.
I'm not sure if this constitutes a negative but I find the parking very narrow. You'll need to make a few spiral towards level 4 and every point of the way, I felt I will probably scratch the car along the way. Even the turning once you reach the actual carpark is very tight.
Studio room type with 2 queen beds. Self-service hotel. Collect your own key from the locker, PIN information, etc. via WhatsApp. The place is still new. Renovations are still underway in the units on the left and right of the room. The location is close to Island Hospital (by walking 15 minutes). Cold AC. Good bed. Smooth shower water.
Unfortunately Bayview Georgetown will be our last choice in future staying in Penang. Location was superb and we've been staying there since the 90's . Somehow our recent stay wasn't an enjoyable one.Sad !! 😪
It a old hotel, but well kept👍.
The TV is ancient.
The hotel needs to refurbish ASAP.🙏
The staffs is all very friendly and approachable.
Except 1 staff at the reception during my checkout.
It 11.30am on 29Nov, when I arrived at the reception.
A Chinese male staff( slightly plump) just said to me : checking out.
Without any smile in a uninterested and bored tone.
Every staffs has did a wonderful job , but it takes only one staff to make it a not so pleasant visit.
First of all, as a service provider especially in the front line.
The basic mannerisms and greetings must be present.
Like; Good morning sir.
But none of it was displayed by him.
To make it worse, he didn't smile at all, and doesn't seem to be interested in serving his guests.
Other than that, everything is awesome especially a male malay reception staff.
I forgot his name, he has displayed a friendly and helpful image to everyone.
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
Gotten assigned a corner room which seems to be larger as compared to other rooms in the middle. The room is very spacious and comfortable. Amenities are plentiful and the best thing is the complimentary drinks and snacks in the room.
The gym equipment are quite comprehensive and they have saunas as well.
They provide buggy service to the other side (another hotel under the same name) and shopping mall (limited to Gurney Plaza only).
One thing to mention, the LED lighting looked nice on the exterior of the hotel, but in contrast it is a bit annoying when staying in the room. Forced to shut the curtain to block out the lights.
We had a lovely 2 night stay here. The views from the room was incredible. The room itself was clean but could have been better - the mattress was very hard, the hot water was almost non-existent and the shower head was barely working.
Breakfast was a pretty standard hotel buffet. Food was good but a little lacking in variety. Note that the restaurant is over 2 levels so not very accessible-friendly.
Very Good
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8.1/10
Very Good
AAl M Al FUnfortunately Bayview Georgetown will be our last choice in future staying in Penang. Location was superb and we've been staying there since the 90's . Somehow our recent stay wasn't an enjoyable one.Sad !! 😪
GGuest UserStrongly recommend Sunway Georgetown. Tho 31 yr old, extremely well maintained, at least for my room. Location 5*. Just outside hotel bustling with activities n street food stalls in evening. Walking distance to Macalister Road, again bustling with plenty food choices/shops. I can’t find even 1 negative aspect of hotel! Staff very friendly n helpful. The shower water pressure was very strong, can aqua massage. The young male housekeeper always smiling. Also strongly recommend must visit, Kirishima Japanese resto in the lobby of Cittitel Hotel. For hotel setting, n qualify of food, esp sashimi air flown from Japan, can’t get this price n qualify in Singapore! So good that we went twice. Even their Otoro n chuotoro, charged by per piece or set of 5 thick cuts, not think slices, was value for $! Look for the manageress Jane Tan, a gem n star of the resto! Another must visit for morning snacks n kopi, Moh Teng Peow Nonya kueh. Very authentic n traditional setting. Kuehs are handmade in-house! Wonderful experience! The only negative is Penang island itself! Quite dead town, not much changes in tourist attractions from 30 yr ago. Penang hill, khek lok si temple, chawrasta morning market, Armenian street, Cornwall fort. Used to be popular komtar mall, even newer parangin mall are deserted with most shops shuttered! There are many old charm colonial buildings. Most McDonald’s are housed in such colonial buildings. Penangites are generally very friendly. We happen to be here during durian season. Macalister Road n even outside hotel are lined with durian stalls. Relatively much cheaper than in Singapore n I m talking about the AAA grade mao san wang cultivar. Fooding n bingeing is apt for Penang, not touristy spots tho, esp if u have been here before, even long ago. Attached pictures show day n nite views from same angle in the room.
MM507585****Extremely satisfied! I've had my eye on this hotel for a long time and finally got to check it out.
I think it's a must-stay hotel when visiting Penang. It's incredibly photogenic with fantastic views, perfect for anyone who loves taking pictures.
The bed was quite comfortable. Even though it's an antique hotel, its long history doesn't make it feel old or worn; on the contrary, it has a lot of character. The Heritage Wing is indeed excellent. There's an infinity pool, I believe, in the Victory Annexe, which is also great for photos. Guests staying in the Heritage Wing can access the Victory Annexe, but not vice-versa, so I highly recommend booking the Heritage Wing to enjoy both areas' services.
Breakfast: There are three breakfast options. I had the à la carte breakfast exclusive to the Heritage Wing. The taste was just okay, but the ambiance and service were both very good.
Accommodation: The bed was very clean and comfortable, quite soft. Having stayed in many five-star hotels, I'd say the bed here is exceptionally comfortable.
Suggestion for the hotel: In the future, perhaps you could arrange for some observant staff to help with luggage at the entrance.
RRacLimAngsana is always our preferred choice whenever we are back to Penang! It never disappoints us and this time we get to watch the fire show and a surprise fireworks! The view is spectacular and the staff is friendly! The room is clean and the breakfast is delicious too!
TThu thitsarLove it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.
VVivian HingThis was my third stay Park Royal penang resort, and once again, everything exceeded my expectations. The staff are always friendly and attentive, making me feel right at home every time I visit. My room was spotless, comfortable, and well-appointed, providing the perfect place to relax after a long day. I also enjoyed the breakfast. It’s clear why I keep coming back—consistent service, great facilities, and a welcoming atmosphere. I highly recommend
MMicyeeThe hotel is located about 10–15 minutes away from the town. The surrounding area is rather quiet, with no eateries nearby, but there’s a cozy café at the lobby. Check-in was smooth and efficient, each guest even received a drink voucher, which can be redeemed for coffee, tea, or orange juice. The room itself is very spacious and comfortable. However, there are a few areas that could be improved. The shower area doesn’t have a door, so water tends to splash outside. The bathroom drainage is slightly clogged, and the bathroom door cannot be fully closed, which may feel a bit awkward if staying with friends. Lastly, the bed sheet had an unpleasant smell, which was quite disappointing. Overall, the stay was consider ok in terms of space and service, but cleanliness and bathroom maintenance could be better.
LLinnLeoWe had an enjoyable 8-day, 7-night stay at this property. The location is excellent—right in the heart of Penang and less than a 5-minute walk to Penang Road.
The room was clean and comfortable. Special thanks to the service attendant, Asad, who was very attentive and friendly. He kept our room in perfect condition throughout our stay. The only minor downside was that the pillows were a bit too soft for our preference. Nevertheless, we still slept well as the soundproofing was good—we didn’t hear any noise from the corridor or nearby rooms. We also enjoyed the great view from our room on the 16th floor.
We also used the gym throughout our stay. While it had sufficient equipment, the space was a bit small. Swimming pool at roof top has excellent view.
Overall, good value for money and highly recommended to friends visiting Penang.
LLana LiliOur stay at this hotel was truly exceptional. From the moment we arrived, the staff greeted us with warmth and professionalism. The room was spacious, spotless, and elegantly designed with modern comforts. Every detail, from the luxurious bedding to the breathtaking view, made our experience unforgettable. The facilities — including the pool and dining options — exceeded expectations, offering both relaxation and indulgence. We left feeling refreshed and well taken care of. Highly recommended for anyone seeking comfort, elegance, and top-notch service.
GGuest UserOur stay was absolutely fantastic! Everything was perfect from start to finish. The service really stood out — the staff at check-in and check-out were incredibly welcoming and efficient, making everything smooth and easy. Special thanks to Mr. Hong, Mr. Adi and Mr. Maran! The room was spotless and very comfortable, which made our stay even more enjoyable. The rooftop bar was a highlight, with stunning views, and attentive service. The pool area was also amazing — relaxing, clean, and beautifully maintained. Overall, an excellent experience that I would highly recommend to anyone!
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