Um bom hotel com ótima equipe, especialmente no restaurante. Eles são educados e prestativos. A recepção e o concierge também foram profissionais e prestativos. A limpeza do quarto é muito boa.
No geral, uma ótima estadia, graças ao ótimo e amigável atendimento ao cliente.
Fico feliz em visitar novamente.
Magnificent ocean view from the room and onsen. Very good service for everything: check-in, induction, restaurant, souvenir shop, check-out, shuttle bus…
Definitely would recommend to friends.
Dirigimos para o sul do Lago Biwa e chegamos ao Grand Prince Hotel Hiroshima, o local da cúpula do G7. Inesperadamente, a recepcionista mal-educada nos ofereceu o tipo de quarto, dizendo que era um upgrade, mas, em vez disso, nos deu dois quartos com formato estranho e um forte cheiro de mofo, extremamente inconvenientes para usar. Entramos em contato com o atendimento ao cliente da Ctrip para expressar nossa relutância em ficar e pressionar por uma solução. Felizmente, depois de mais de duas horas de insistência, a Ctrip finalmente conseguiu os dois quartos no mesmo andar (como eles não me deram um quarto quando claramente tinham um?). Eles também concordaram em reembolsar a diferença de preço e pediram desculpas. O atendimento ao cliente da Ctrip foi ao mesmo tempo tranquilizador e reconfortante. Só às 2 da manhã finalmente conseguimos descansar um pouco.
Mas, deixando isso de lado, o nascer do sol sobre o Mar Interior de Seto 🌄 foi de tirar o fôlego. Acordamos cedo para aproveitar as fontes termais, e o restaurante na cobertura serviu um delicioso café da manhã. Aceitamos o pedido de desculpas da recepção e deixamos para lá! Afinal, estamos aqui para viajar, não para ficar com raiva, certo? Deixe a luz do sol brilhar e dissipar essas frustrações sombrias!
Overall its a good hotel with very good service. Location next to hiroshima station which was very convenient. However, disappointed with buffet dinner. Although hotel guest were offered 25% off. Mainly because of quality and most food offered were cold. For example, the grilled beef was not a slice as in the picture. It came in a small bowl with 2 tiny finger size beef which was cold. You know what happens when you put cold fat beef in your mouth! The buffet breakfast was unsatisfactory either. Sam kind of salad as dinner. For me i am a very simple person. Let me have my bacon and eggs, toast and coffee, i would be very satisfied. Unfortunately, it was not so! The eggs were fried in a bowl (cold as usual ) and there was something between ham and bacon but not everyday. Again most of the food were cold! Imagine a cold winter day of 1 degree celcius outside. And having to eat food that were not even warm! I would very much like to stay there again but would not eat there. Finally, i provided my credit card for check in so that any charges incurred could be deducted. But do not understand why they wanted me to pay for the buffet dinner first? Even though i had given them my room number? I obviously have no problem paying for anything!
We had a wonderful time enjoying the onsen bath, recliner lounge, ocean terrace and beautiful view from our room (Note: trip.com booking of lowest priced room with sea view is not correct as the room is located at the lowest level and you only see trees before the ocean. We need to pay extra to upgrade the room to a better view). There's a private onsen bath tub in the room too. They also provide free coffee, popsicle sticks and yukata at the lobby. Dinner and breakfast has a reasonable spread but most food (especially the fried ones) are pre-cooked and cold. So they don't taste as good. The location is high up the hills. It's not possible to get a bus and then climb up with heavy luggages. The best way is to take a taxi, so be prepared to pay the price.
Muito bom ♪♪ O café da manhã é o melhor!! ️
Fiquei lá com meia pensão, jantar e café da manhã. Como é buffet à noite, pensei que haveria itens especiais e eu poderia comer o quanto quisesse. Aí fiquei realmente surpreso que fosse mais do que isso!! ️
Você pode comer não apenas ostras, mas também vieiras, amêijoas e abalone, pois são grelhados no seu assento. Eles também têm sukiyaki-shabu-shabu e panela quente, e grelham bifes um por um, então foi realmente luxuoso. Além disso, o café da manhã foi mais do que eu esperava, com tanto atum, cebolinha e frutos do mar quanto eu queria, e estava muito delicioso. Existem também muitas outras padarias.
O lugar é complicado, mas uma vez que você vai, é fácil navegar. Demora cerca de 5 minutos.
Acho que foi uma pousada muito bacana, com o banheiro ao ar livre no quarto de hóspedes dando uma sensação de luxo e uma sensação extraordinária.
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8,7/10
Very Good
SShahzadjAmazing hotel, specially the view just spectacular the room size was very good and the price very economical, they had their own pier to catch the speed boat to the island
Highly recommended
OOlegIt's my first time staying in ryokan with onsen and it was amazing since check in procedure full of warm relation and complete introduction to local habits till my first onsen visit.
Something special is dinner in traditional Japanese way and sleeping on futons.
Onsen with different baths and types of water is perfect after hard travel day and went us into the sleep in a seconds
Very small and remarkable city around the hotel easy to walk around and keep a lot of nice photos to remember
Super convinient location in 5 min to railroad station to Kobe and 30 min total to Shin-Kobe station.
Staff support us even when we need to send luggage to the next hotel in Kyoto.
Wish to visit it again
YYingtaoxiaowanziThe hotel staff were incredibly welcoming and attentive, greeting me upon arrival and seeing me off at check-out. The location is excellent, right next to the station with plenty of dining options nearby, and the hotel's own restaurant is superb. The bedding and pillows in the room were incredibly comfortable, truly impressive – I even considered buying some to take home! The environment was clean and hygienic, and the windows were so spotless they seemed to disappear, giving me a fantastic impression of Hiroshima overall. The only minor downsides were the hairdryer wasn't great, and the shampoo and shower gel weren't big brands, leaving my hair a bit stiff.
__WeChat28323****Pros:
1. Excellent location.
2. Service was very good.
3. The hotel is quite new.
4. All basic facilities are well-equipped.
5. Breakfast was very rich and varied.
6. They were very accommodating to our two adults and two children. We booked the room for adults, and only had to pay a small difference and buy children's breakfast upon check-in, which was really great.
Cons:
1. The hotel's parking lot is very small and often full. The other two parking lots are quite far, so we just found another parking spot nearby.
2. Dinner on December 30th (New Year's Eve price) for two adults and two children was 21,000 JPY, but the food was really mediocre. Compared to the excellent breakfast and lunch, it was a bit disappointing. Breakfast and lunch, however, were both very good and highly recommended.
3. I've stayed at three Hilton hotels in Japan (Tokyo Disney, Hiroshima, Nagasaki), and none of them have a consistent policy for children. It's always best to call or email ahead to confirm when staying with kids. However, this hotel's extra charge was minimal, which was very considerate.
GGuest UserWe had a wonderful time enjoying the onsen bath, recliner lounge, ocean terrace and beautiful view from our room (Note: trip.com booking of lowest priced room with sea view is not correct as the room is located at the lowest level and you only see trees before the ocean. We need to pay extra to upgrade the room to a better view). There's a private onsen bath tub in the room too. They also provide free coffee, popsicle sticks and yukata at the lobby. Dinner and breakfast has a reasonable spread but most food (especially the fried ones) are pre-cooked and cold. So they don't taste as good. The location is high up the hills. It's not possible to get a bus and then climb up with heavy luggages. The best way is to take a taxi, so be prepared to pay the price.
GGuest UserThe number of guests on the app did not match the hotel plan.
However, the plan was listed as an available slot, so I should have wondered about it, but I made the reservation without thinking about it. On the day, the number of guests did not match, so I was a little flustered, but the hotel accepted it and dealt with it, which was a relief.
The kaiseki dinner at night was also delicious and looked great!
The location was great and we traveled by car, but there were two parking lots, so it was convenient to go to Miyajima.
At night, there is a dragon boat that allows you to see Itsukushima Shrine, and it is a service that can be enjoyed by people of all ages and genders. I didn't have time to ride it this time, but next time I would like to adjust my schedule to include a private bath and use it.
The guests seemed to be couples of all ages, families with small children, and business entertaining!
Kkaola0101The hotel is newly renovated and upscale. The rooms are spacious and clean, equipped with humidifiers and well-equipped. The ocean view is fantastic, and the breakfast and dinner are also excellent. The hot springs are clean and offer massages and a sauna. There are outdoor hot springs on the third floor and another on the rooftop.
GGuest UserThe room was clean and the surroundings were quiet. The facilities and services are very general, no one cares about the Japanese outside the commute time.
GGuest UserThe staff were very happy with the smile
I missed the hotel where I could stay with my pet, but I didn't smell especially like my pet.
The bath attached to the room was very good to put it in my favorite time
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