Hotéis com Pools em West Yorkshire, United Kingdom

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Beautiful location, beautiful grounds. Leisure facilities are great, not too busy, pool is perfect. Rooms are very clean, well looked after. Service amazing, staff so lovely. Perfect time away, highly recommended.

This was definitely a mixed visit. On arrival we were checked in quite quickly receptionist was firmly enough although the reception desk itself seemed more like an information hub then a check in desk so the initial walk in was a bit confusing for me and my partner who don't stay in many hotels.. the one main thing that I noticed in the reception area is just through a set of double doors towards what would seem to be a fitness studio with an overlook of the pool had a chair with quite a nasty looking stain picture included. On arrival into the room things seemed clean tidy and presentable although there were a couple of things that could have been better for example one normal sized towel and 3 hand towels wasn't great and 2 towels would have been better, the toilet roll was very basic and clearly the cheaper stuff which you wouldn't so much expect when staying at a village hotel, there was a tile missing on the bathroom floor with a questionable amount of dust and dirt inside and around this hole and finally the doorframe seemed to be hanging off pictures of this are included. We had a look at the restraunt menu and it's safe to day if you don't fancy a burger, salad or chicken wings you will have to make other arrangements as we did by visiting the local residence 74 cafe about a mile away where we had a lovely time great food and a reasonable meal price. The bar is quite an open space and at first a bit confusing as there are some cinema chairs and big tvs but only playing the news. We had a drink I'm the evening this was probably priced for the venue but at £15 for a single vodka and lemonade and a double whisky we decided on only one when we found out that the bar closed for residents at 11pm which we found a bit early as other places stay open for residents. Room service would have been an option but from what I read this finished at 9.30pm and the is no in room phone to order such. Sleep was comfortable and sheets were clean it was just very hot as the window barely opens, there was no fan provided and no aircon. The TV also says its an Internet TV but upon attempt of connection no services were available. This morning the hotel seemed alot calmer and relaxed, we weren't sure of the breakfast procedures at all so we just sat down and were asked our room number but my partner got quite frustrated as she is autistic and no clear instructions were given it took us a while to source out breakfast and when we did we noticed it was very limited consisting of mushroom scrambled egg starnge potato circles beans tomatoes sausage and bacon. Honestly for me hash Brown's and black pudding are staples of English breakfast and should always be included when possible but unfortunately they were unavailable. I was going to ask a staff member but only one was seen briefly. There was also a High table next to us that was very dirty and when the staff member went to clean she simply sprayed it didn't wipe it and moved on, this didn't seem very hygienic. Breakfast was very average the addition of streaky bacon and chipolata sausages as opposed to tradition thick sausages and back bacon seemed very odd and definitely not our cup of tea! Coffee was not good atall however they do have a starbucks with is great because we do enjoy it. The night receptionist seemed to keeping a very close on me without speaking I found this quite lntimidating as a hotel guest and would have preferred him to ask me any concerns he had other than staring at me until I awkwardly said hello in which he just smiled and looked away briefly until I did then followed me with his eyes towards the stairs and no doubt watched me on camera until I entered my room. Overall a fair experience perfect I guess if you just need a quick room and have to extra money to burn but not ideal for us so probably wouldn't return.

Amazing stay with amazing staff! Booked a room for my mums 80th birthday along with dinner and a meal in the claret jug with family the following day. Everything was perfect for my mum from room to the food and the service - a special shout out to Vicki Wood and (I’m so sorry I didn’t get her name) the lady who took care of everything for us at the Claret Jug. Absolutely recommend

Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely. Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10. I would stay again but order food in or bring food with me.

The trip was delayed due to visa reasons, but I can't cancel it, which is a bit regrettable

We had a wonderful, too short a stay 😊 a beautifully presented Hotel and room, magnificent view and absolutely the nicest most professional team, who were Professional, efficient, polite and courteous

Second time to stayed at this hotel Really enjoyed the first time that’s why I came back again. Very good breakfast as usual . But During my stay this time the room 409 internet was really bad and when taking a shower the bathtub water was seeped into the room .so it was really wet and discomfort. And the receptionist call Lily she is not really professional. Anyway Hope IHG group service can be improved in the future

We stayed 2 nights in the hotel and found the room to be really comfortable, the staff really friendly and helpful, and the food was really excellent. We didn't use the spa facilities as always arrived too late but the pool looked really inviting. Location was also good as just a few minutes off the M1. I would thoroughly recommend a stay at this hotel.

Staff were lovely, helpful and the service was great. However, we were late being given our room as they were behind on the cleaning. Wouldn't usually be an issue but we just needed to check-in, drop off our bags and go. Staff did try to make the room ready asap which was great. Room was ok, a little tired, needing some updating/fixing up as it was missing a toilet roll holder and the wallpaper was peeling by the window but otherwise it was nice. Some of the hallways were a little smelly for some reason, there are plug-in's to try and cover this but they didn't seem to do much. Didn't have any food so I can't comment