Hi, accidentally I made another payment when check in. Hotel kindly promise to refund the paid amount. However, after communicated with front desk, the refund status still remain unknown from 26-Mar till today…..which is quite disappointed with such service
I have a feel good this accommodation, I will recommend to visit this hotel and I feel safe and good rooms maintenance. I really enjoyed my trip in this accommodation.
I was disappointed with the room assigned to me because the water heater was not working. I reported the issue to the reception, and a staff member came to inspect it. He informed me that the hotel electrician was not available at that time and that the issue would be fixed the following morning. I explained that I needed hot water for a shower, and he said he would check with the receptionist—but he never returned.
I called the reception again to follow up, and the receptionist told me that the staff member had reported the issue as resolved, which was not true. The receptionist then offered to transfer me to another room. I agreed because I needed to take a shower. Unfortunately, the new room was smaller and lacked some basic facilities. I called the reception once more to request a floor towel, but I was told that none were available at the moment due to certain reasons.
Overall, the experience was very inconvenient.
O Hadi e OS seus serviços são excelentes, limpos e o pessoal são excelentes.
E percebo que é um novo meio novo, o que significa que Deus abençoa o Clemente.
Good, clean hotel in a great location, friendly and helpful staff
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75 avaliações
9,3/10
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INR 6.332
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GGuest UserI was disappointed with the room assigned to me because the water heater was not working. I reported the issue to the reception, and a staff member came to inspect it. He informed me that the hotel electrician was not available at that time and that the issue would be fixed the following morning. I explained that I needed hot water for a shower, and he said he would check with the receptionist—but he never returned.
I called the reception again to follow up, and the receptionist told me that the staff member had reported the issue as resolved, which was not true. The receptionist then offered to transfer me to another room. I agreed because I needed to take a shower. Unfortunately, the new room was smaller and lacked some basic facilities. I called the reception once more to request a floor towel, but I was told that none were available at the moment due to certain reasons.
Overall, the experience was very inconvenient.
AAnonymous UserThe room was very spacious for the price and I was very satisfied!
The fact that there was a washing machine was also appealing.
The room number was only given verbally, so I forgot it a few times. Although I booked for two people, there were only amenities for one person.
RRoki930201Before I came, I was like: 'What kind of resort charges me 25,000 for one night, and that doesn't even include transportation?'
After I came, I was like: 'Okay, totally worth it.'
I stayed at both Desert Rock and Shebara, and both are under Red Sea Global. After experiencing them, I can say both were absolutely worth the price.
Moreover, this kind of experience is truly unique among all the places I've ever visited worldwide, just like Bora Bora in Tahiti, it's perfect as a ultimate travel goal for everyone's lifetime.
Shebara is like an alien spaceship docking station, while Desert Rock feels more like a Martian base nestled in the mountains and valleys.
Millions of years ago, this place was once a seabed, which explains the incredibly unique rock formations. The rooms are seamlessly integrated with the mountains, and every tiny design detail reflects an extraordinary aesthetic. Walking on this suspension bridge in the evening, gazing at this beautiful scenery, gives one a feeling of profound tranquility and wonder.
Both of these hotels have now been added to my list of places I'll definitely revisit many times.
GGuest UserIt has been upgraded. It has a great room and a huge bathroom. Unfortunately, I don’t have time. There is a steam room and a swimming pool downstairs. The steam room is very good. The swimming pool has a deep water area. Please pay attention when you go there.
SSoued KhanThere was no one at reception and delayed our check in by 40 mins
Worst co operative staff
The hotel didn't have towels to provide throughout our status
The breakfast is WORST as they serve reddy to eat breakfast which is very bad
Over all I would not recommend this for Families with kids
FFahadقضينا وقتا ممتعاً ٢٥-٢٧ يناير في هذا المنتجع الفاخر جدا
كل شي بيرفكت فوق الخيال لا استطع الوصف بدقه
الموظفين رائعين مهنيين لديهم تدريب عالي وأخلاقهم عاليه . وأخص بالشكر الانسه ريناد والسيد منصور خالد اخجلونا من شدة حفاوتهم واهتمامهم
قررنا العوده مراراً في هذا المنتجع
شكرا لصاحب فكرة هذا الصرح في هذا المكان المناسب الخلاب وشكراً للاداره على اختيار هؤلاء الشباب الرائع
وعلى الجوده في كل مكان بالمنتجع
We had a wonderful time in this luxurious resort. Every was thoughtful and perfection and it was an indescribable experience. The staff are professional and highly trained and have been a great addition to our experience. I would like to personally thank Mr .Mansour and miss.Renad for their exceptional service.
We have decided to come back again and would like to thank the resort and its sponsors for a wonderfully place. And most importantly thank you thank you
AAnonymous UserThe hotel is relatively close to the airport, but the surrounding area is too remote to book a car. You'll have to rent one yourself. You need to prepare the necessary documents for renting a car in advance. The hotel staff has private cars available for rent, but they're not cheap.
CChanKTThe hotel location is very near the airport. Also, the car rental company AVIS has a staff inside the hotel. I rent a car from.AVIS in Jeddah, I return the car in Tabuk. The AVIS staff can come to this hotel to complete the car return and use the same car to take me to the airport. It is very convenient. Other things of the hotel are good also
Llh52030The layout of the room is reasonable, the price is relatively high, it is close to the beach, and free breakfast is provided, the service is better, and welcome drinks are provided, it is recommended
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