Hotéis com Parking em Selangor, Malaysia

The interior decor was luxurious yet warm and inviting. The family room that we booked was spacious and clean. There is a kettle, a small fridge and a large microwave that we love . Swimming pool is construct with the cool and relaxed blue tiles that enhance the color of water in the pool. The primary benefit of covered pool , Indoor swimming pool with protected environment . Day is not so hot due to slight breeze that touching the people faces softly. Water in the pool is blue as the sky and clean as the crystal. Cool blue Water of pool is soothing the eyes and refreshing mind and body.

Overall a good price to quality hotel, with my short stay sleep over. Cleanliness: it was globally enough on surface, only the Aircon was very dirty and their was an ants invasion. Location: will I was booking it was showing the hotel at the airport, which was not the case in reality. It is actually at about 20 minutes drive from it. It's not bad, but that was misleading from the booking (probably not the fault of the hotel). Service: the check-in is all from an electronic station. The staff guy was very helpful anyway to assist in using it. The room has a comfortable size, bedding was okay, the furnitures are in okay state, a bit of mold in the bathroom though.

The hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities. However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance. Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.

the parking was a bit tricky for us but we managed to get parked and the check was smooth. the room was so clean and spacious. 2 queen beds. but you do need to bring your own toothpaste and toothbrush. but they do provide soap and shampoo. there is stove , fridge and smart tv that you can log your netflix in. however upon arriving we notice we did not get an iron and kitchen utensils. we asked past 9pm and they gave the items at 9am the next day. kindky check your checkout timung too. sometimes it is 11am

I always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free. The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel. Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great. Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

Such a good stay in the hotel, good service and room layout and design, one thing to improve will be the cleanliness of the bedsheets, found some stains but immediately changed by the team afterwards I saw the room odour review, I believe is from aircon, need to ventilate for some time as I have room spray too so didnt affect much Overall, it’s great and will come back again!

Though the check out time was 12noon, I requested to delay till 1pm because it took sometimes for me to walk back from Monash University.The staff at front desk immediately agreed to let me check out late without hesitating. I truly appreciate his kindness only regretted of not taking down his name to mention here. Sunway Pyramid Hotel not only a hotel with all the fantastic facilities and convenient location moreover a hotel that warms your heart!