I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
The hotel was pretty good and clean. The hot cocoa from the coffee machine in the lobby was delicious, which was a real lifesaver for someone like me who doesn't drink coffee. The only downside was that the bathroom in my room wasn't great; after showering, the floor would flood because the drainage was poor, and there wasn't a mop nearby. This meant I had to walk through puddles every time I used the toilet afterward, which was really unpleasant. The hotel's location is a bit out of the way, but Luxembourg is small and public transport is free, so I guess it's acceptable.
Awesome hotel. It has a lot of history and the interior decoration is very beautiful. It is not one of those hotels that give people a sense of wealth. There are many historical objects in the interior decoration. The grandpa at reception is very cute and kind:)
Hotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great.
Breakfast was plentiful. Dinner was just ok.
generally, i would recommend this place and would stay again.
lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.
The hotel is well located for a flight. they do provide a transfer even if the aiport is just around the corner.
The hotel, however, seems that the wall are made of paper. The AC did no work and the window does not open properly. Felt in a sauna
Beautiful hotel and close to all the important seeing , the hotel is super beautiful and ata very calm side of the town , there is nice park nearby too
Conveniently located near the bus station, the hotel is really clean, the rooms are very well decorated, the front desk and room service can communicate in German (the check-in manual is available in French, English and German). The continental meals are delicious (there is an ice cream shop and Subway nearby if you are not used to it)
Location was good, but service was underrated, we booked from trip for 2 adults and one baby but they received confirmation for 2 adults, we need to explain the status one more time. Room was small and with baby bed it became more smaller. Air conditioning was with separated klima unit inside the room. For bathroom they don’t have slippers. Check-in was 4.00pm almost evening :)
The hotel's location is excellent, very close to the tram station, making it easy to reach the city center. Overall, this was the best hotel of our entire Europe trip. We would definitely stay here again.
Great
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7.9/10
Good
GGuest UserExcellent location for the tram or train and a 15-minute walk to restaurants. The location is down a side street filled with bars and clubs, so perhaps not suitable for families with younger children.
Very clean rooms, small but all you need for a night's stay in a city.
FFaridfI stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
GGuest UserWe appreciate that the hotel changed us a room with air-conditioning. The room and the hotel is clean. The staff are polite. I would come to stay at this hotel myself. I would also suggest my friends to stay here. The hotel gives us a good impression of Luxembourg!
GGuest UserHotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great.
Breakfast was plentiful. Dinner was just ok.
generally, i would recommend this place and would stay again.
lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.
SSanja L.📍 Location:
It is less than 10 minutes from the train station, and it only takes10-15 minutes to walk to the main sightseeing area.
🧹 clean:
Overall it is very good, not very amazing, but there are some ~
💰 price:
It is not high in terms of cost performance, but because it is relatively temporary, overall it is OK.
🛜 Internet:
Free WiFi, quite fast
💁 Other:
The accommodation staff provides maps of tourist attractions in the city, and tells you that you can take the light rail to the main sightseeing area about two stops.
GGuest UserThe hotel was pretty good and clean. The hot cocoa from the coffee machine in the lobby was delicious, which was a real lifesaver for someone like me who doesn't drink coffee. The only downside was that the bathroom in my room wasn't great; after showering, the floor would flood because the drainage was poor, and there wasn't a mop nearby. This meant I had to walk through puddles every time I used the toilet afterward, which was really unpleasant. The hotel's location is a bit out of the way, but Luxembourg is small and public transport is free, so I guess it's acceptable.
Bbatistu****The hotel's location is excellent, very close to the tram station, making it easy to reach the city center. Overall, this was the best hotel of our entire Europe trip. We would definitely stay here again.
SShiminTnvshiThe location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again.
When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!
GGuest UserThe hotel is well located for a flight. they do provide a transfer even if the aiport is just around the corner.
The hotel, however, seems that the wall are made of paper. The AC did no work and the window does not open properly. Felt in a sauna
GGuest UserThis hotel was a great find. Room was sparklingly clean and comfortable. Equipped with hairdryer, iron, mini bar and plenty of bathroom amenities. Perfectly located opposite the main train station, just a 20 min walk into centre or a 5 min tram ride. Staff were friendly and helpful. The Asian restaurant attached to the hotel was very good and reasonably priced. I would certainly stay here again.
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