Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
A sala no East Village Glass House parecia muito limpa, e a sala não era grande, mas adequada. Eu estava preocupado que não houvesse recepção 24 horas porque perdi meu trem e cheguei ao hotel às 12 horas. à noite, mas fiquei muito surpreso que houvesse um, e a atitude do serviço foi gentil e atenciosa, então tive sorte. Enquanto estava deitado na cama e olhando as estrelas no céu, a Aurora apareceu. Observei a aurora por mais de uma hora. O céu continuava mudando. Valeu a pena observar a aurora deitado.
I'm so happy because our room is very clean.Especially, there is a bathtub in our room, we were so happy:)
We wanna book again if we come back. But we just hope that we can watch Netflix or YouTube on the TV. We hope just about it!
Santa Claus Holiday Village Hotel – A Magical Stay in the Heart of Lapland
I recently had the pleasure of staying at Santa Claus Holiday Village in Rovaniemi, and it was nothing short of magical! From the moment we arrived, we were welcomed with warm hospitality and a festive atmosphere that truly captured the spirit of Christmas.
The accommodation was cozy, well-maintained, and thoughtfully designed. Our cabin was spacious, featuring a private sauna—a perfect way to unwind after a chilly day outside. The room was well-equipped with modern amenities while still maintaining a charming, rustic feel.
The location is unbeatable, situated right in the Santa Claus Village. It was incredibly convenient to visit Santa’s office, cross the Arctic Circle, and enjoy the various winter activities like husky sledding and reindeer rides. Plus, the breathtaking snowy landscapes made for unforgettable moments.
The breakfast buffet offered a great selection of hot and cold dishes, including traditional Finnish options. The on-site restaurants also provided delicious meals, with a cozy ambiance perfect for relaxing after a day of adventures.
The staff were friendly and accommodating, always ensuring guests had the best experience possible. Whether it was arranging activities or providing recommendations, their service was top-notch.
The hotel is on the top of ski slope, in winter time driving there could be challenging for first timer, but over all is good, maybe the room needed more improvement, but the lobby and parking is very nice
I caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
Nossa estadia no iglu de vidro foi incrível! A acomodação era muito limpa e incluía todas as comodidades necessárias. Ela até veio com uma cozinha compacta. Tivemos a sorte de ver a aurora boreal do lado de fora do nosso iglu na noite em que chegamos, e assistir ao nascer do sol do iglu foi simplesmente mágico. As refeições no resort foram fantásticas. Eu recomendo fortemente o Fox Arctic Glass Igloo Resorts para uma experiência memorável.
Hotelli oli hyvällä paikalla ja pysäköintialue takapihalla oli tilava. Huonekohtaista jäähdytystä ei ollut, mutta huone ei onneksi ollut turhan lämmin. Henkilökunta oli oikein ystävällinen. Aamiainen keskivertotasoa. Pieni miinus tv-kanavatarjonnasta, huoneessa ei näkynyt kuin kanavat 1, 2, 3, 4, Ava ja Sub.
The check in process is very unfriendly for foreigners. The instructions are unclear. The 24/7 contact will be answered on the 5th or 6th call. It took us an hour to get the key and correct location for the room. The key and the room are two different places.
Other than that, the room is very nice for a family. Cozy and spacey. Very nice location. 10 mins walk to the station. If the check in instructions can be improved, it is a nice place.
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8.8/10
Very Good
XXiaojiejieIn the mountains~
It is more convenient to drive by yourself!
There are not many people, very quiet~
It takes about half an hour to drive from Santa Claus Village
Drive into the woods of the hotel. There is a kind of lonely beauty!! It is also very mysterious...
There are also deer in the hotel!
It’s a pity that I didn’t see the northern lights this time
GGorGorGirlThis was our first trip to Finland and our first time staying in a glass igloo, and overall, it was a wonderful experience. The only inconvenience was that we couldn't drive directly to our room; all cars had to be parked in a central lot. If you have a lot of luggage, be prepared for a bit of a trek as you'll have to pull it all the way to your room. If you have too much luggage and your room is far, the front desk does offer sleds to help you push it along. 😂 But it's understandable, as there are many people walking around the property, and with all the glass igloos, cars driving around would definitely compromise privacy and create light pollution.
Our room type didn't look very big, but it actually had a separate sofa area for relaxing, and there was plenty of space on both sides of the bed. We were able to open up three large suitcases with room to spare. Most importantly, there were many power outlets in the room, which was incredibly convenient. The food provided was also quite good, with very fresh vegetables. We had satisfying dinners and breakfasts, and there were many choices for tea, coffee, and desserts. For those who enjoy alcohol, you can purchase it at the bar at your own expense. The overall service was excellent.
The hotel offers many activities for an additional cost, so you can easily fill your days and then rest up to chase the Northern Lights at night. The hotel also provides a free Aurora borealis notification app (which usually costs money) that was very accurate. Basically, as soon as we received a notification, we could get ready and see the Northern Lights. Whether striking various poses in our room or walking around the hotel grounds, we saw beautiful auroras. This trip to Finland, staying in the glass igloo, truly made our dreams come true and completed our journey.
GGuest UserRight in Santa Claus village. If you come in the winter, it’s a good location and there will be many activities inside the village. But if you come here in other seasons like us, there will be boring and far from the downtown because lots of activities are stopped. You can take bus no.4 or Santa clause express to downtown at cost. Room with sauna is very good experience
GGuest UserBuffet breakfast, diversified styles, my favorite salmon, eggplant juice beans and wheat skin, and a self-service waffles machine, let the guests make their own waffles 🧇, hot and very delicious! The hotel is on the side of the river in River Juutua, you can see the beautiful view of the river in the restaurant and room, first-class enjoyment! The front desk clerk was happy to answer our questions, and some were smiling! The waiters and food in the hotel restaurant (Aanaar) reached the level of a 5-star hotel. When serving, each dish will be explained, what is its main dish, side dish and juice! The most unfortunately, the thermostat does not have temperature, and the weather is not too cold. There is a hot tube for drying clothes in the bathroom, and the wet clothes are drying quickly!
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
GGuest UserI highly recommend this hotel! It's located right in the city center, directly across from the Tourist Information Center where you can book all sorts of day trips upon arrival. There are tons of restaurant choices nearby. Getting to Santa Claus Village is super easy from here too – just catch the bus at the main road behind the Tourist Information Center. It's only 7 euros round trip per person and runs every 20 minutes, which is really convenient. The hotel also has a sauna, perfect for warming up and shaking off the cold after a winter day. The front desk staff are very friendly, and the breakfast is plentiful. I'd definitely stay here again next time!
GGuest UserThe hotel's location is absolutely fantastic, right in the city center. There's a mall and a large supermarket directly across the street, making dining and shopping incredibly convenient. The room is a bit small, but very neat and clean. I highly recommend having breakfast at the hotel; Scandic hotels always have an amazing and delicious breakfast spread!
GGuest UserThe hotel is in a very good and strategic location, close to the city centre and easily accessible to public transport, restaurants, and main attractions. It is also well known by the locals, which made it very convenient when asking for directions or arranging transport.
One of the highlights of the stay is that the accommodation provides basic cooking essentials, which is very helpful for guests who prefer to prepare simple meals during their trip. The facilities are practical and suitable for a comfortable short or extended stay.
Overall, it is a convenient and pleasant place to stay, especially for travellers who value location and simple self-catering options.
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