For the hotel
That they had everything we needed
For the hospitality
Every person you meet all to cheering with you and willing to help you
Marcus help us to set up a nice tour which we enjoyed so much for Dart river experience
I was shocked downstairs and thought it was a residential building, but when I came in, I was suddenly enlightened. There are not a few rooms in the hotel, very boutique. The interior decoration is the common standard of domestic high-end hotels, not amazing, but the view from the terrace is amazing, Jacuzzi is a plus
This hotel probably has the best view in Queenstown. It is very beautiful and quiet. The non-dairy desserts in the restaurant are also delicious. This is the best hotel I stayed in during this trip to New Zealand.
Clean and tidy, warm service. The hotel is small with only nine small houses, good privacy. There is Ms. Bella who speaks Chinese, very warm. The hotel can pick you up in the town, and a taxi from the town is only about 15 yuan. It is a very good hotel suitable for vacation, lying flat in the hotel. The weather has been bad these days, and I only saw the stars in the sky one night. Anyway, it is a very good resort hotel.
Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.
Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.
Hygiene: Hygiene is okay, but water easily flows out of the bathing area
Service: The young lady who received me in Queenstown on the first day was very enthusiastic.
Location: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
I'd say the lake view with ”The Remarkable” backgroundfrom the room is definitely worth the money. Staff are generally friendly but the cleanliness and wear&tear has quite some room for improvement in order to claim themselves a 5-star hotel. Overall, I'm pleased with the stay, the location is considered convenient if you drive as it's only takes 5 minutes drive to downtown.
The hotel charged service fees and forcibly deducted money from the credit card.
Our family had dinner at the hotel. The hotel waiter thought we were foreigners and didn’t speak good English, so the bill was wrong. After we checked the prices one by one, they changed it.
Unfortunately, my stay was not very comfortable. The soundproofing is very poor, and there is a nightclub nearby that plays very loud music late into the night, making it difficult to sleep. For those who drive, can park on the roadside across the street for free after 6pm. In addition, the shower water pressure was very low, which was disappointing.
This Queenstown hotel came highly recommended, and after personally staying for two nights, I can confirm it's truly excellent. From the moment I arrived, the staff were incredibly helpful with my luggage, and the lady at the front desk gave a very detailed introduction to all the hotel's amenities. The laundry room and dryer were a definite highlight, especially for a long trip. The views from both the room and the lobby were also stunning.
Great
240 avaliações
9.3/10
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8.4/10
Very Good
WWendylwwfree parking provided, near pak n save
just that need drive to city area. but fully furnished with simple cooking equipment, washing machine and dryer.
satisfied
there is a thai restaurant downstair, food are delicious
GGuest UserThis hotel offers excellent service and boasts new facilities. The rooms are incredibly quiet, ensuring a very comfortable night's sleep. I highly recommend staying here when you visit New Zealand. The amenities are comprehensive, and the self-check-in and check-out process is very smart. It's definitely a top choice for accommodation during your travels.
GGuest UserI was really disappointed to find that the bathroom hadn’t been cleaned when I checked in. The shower area had visible stains, and the toilet was extremely dirty — there were even traces of the previous guest’s waste left inside. When I informed the front desk, they said the cleaning staff had already left and the room couldn’t be cleaned until 3pm the next day. No apology, no compensation. This was completely unacceptable and very disappointing.
MM15515****Highly recommended! It's a suite design with a kitchen that not only has a stove but also a microwave and oven, and all the basic cooking utensils are provided. Both the living room and bathroom offer lake views, which is incredibly pleasant. The TV supports screen casting, and the bathroom facilities are quite modern. There's even a very small balcony, big enough for two people to stand on. I got a great deal when I booked, but normally it's about 1300-1400 RMB per night. It's a fantastic option if you don't fancy the local food and want to cook your own meals.
::))We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere.
We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time.
The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants!
We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff.
Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!
TTortelliniIt’s a huge hostel in the prime part of queenstown so it’s a mixed bag on who you’ll be sharing a room with. There isn’t really anywhere to put your things in the room and need your own lock for the small safety cabinets, and sharing 2-4 outlets with everyone in the room, but it’s clean and the bed is fine.
SSugah3artthe front desk staff was so nice & helpful , as well as the other hotel staff! only thing wanna say the entry to hotel basement parking is too small / narrow for a big car (we are hiring Mitsubishi outlander) so please be careful when cornering at the entrance!
overall, spacious room, comfortable bed and convenient location & check-out (just drop a key inside a box next to the roller gate if you driving!)
SSafiyoooI had a truly wonderful stay at this retreat. The place itself is absolutely spectacular — very calming, beautifully maintained, and surrounded by breathtaking views. The deck is stunning, and it was the perfect spot to relax and unwind.
The owners were exceptionally friendly and went above and beyond to make me feel welcome and looked after throughout my stay. Their hospitality genuinely stood out. The dogs were lovely and added so much warmth to the experience. Breakfast was excellent, and the variety of teas available was out of this world.
As a female solo traveller, I felt completely safe, comfortable, and well cared for, which is something I value highly. The atmosphere is peaceful and nurturing — exactly what you want from a retreat.
The only minor downside is that it’s a bit far from the shops (around a one-hour walk). However, this was easily managed as Uber is only a 6-minute drive, and the hosts were also kind enough to offer lifts when possible.
Overall, an absolutely stunning place, and I would highly recommend it to anyone looking for a peaceful and memorable stay
AAylwinDLocation: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
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