Esta foi uma experiência muito ruim ficar neste hotel. Fizemos o check-in por volta das 21h e descobrimos que o hotel havia providenciado um quarto danificado (veja as fotos) para nós, antes de dormir. Uma porta do armário de madeira estava perdida, mas as dobradiças estavam na lateral do armário. Decidimos não solicitar a troca de quarto, apesar de acharmos que isso não estava sendo respeitado como hóspedes do hotel.
Reclamamos os problemas na recepção e o atendente explicou que não se tratava de uma porta de armário quebrada/danificada, mas que a intenção deles era remover a porta.
Isso parece uma desculpa, pois se a intenção era remover a porta, por que apenas uma porta foi removida em vez de ambas? As dobradiças da porta ainda estavam presas, o que significa que a porta poderia ser reinstalada um dia.
I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly.
The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety.
The highlight for me was the hotel view — absolutely beautiful and very relaxing. Overall, the stay exceeded my expectations and I would definitely come back again. Highly recommended!!!!💕💕💕🎀🇯🇵🙌🏽
Ryokusuitei’s environment, service, and facilities were excellent. Our pre-stored luggage was promptly delivered to the room.
The private bath room included breakfast, which was delicious with many options, plus a small stove to grill seafood yourself. While the private bath isn’t completely secluded—people in a building across, though quite far away, can see in—the stunning view of Lake Biwa more than makes up for it.
The large public bath is open nearly 24 hours, featuring a relaxing lounge area afterward, free ice cream, and complimentary coffee in the lobby during the day.
Upon check-in, we received shopping discount coupons that could be used to purchase small towels, scented balms, and storage bags.
Hotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account.
It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out.
End up we didn’t request it anymore as we didn’t like been “force” to do so.
We didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
The American atmosphere spread across the whole hotel with the help of design. It was quite classic. The room setting is a bit too liberal. The bathroom and toilet are in see-through form.The hotel, by the way, is conveniently located by the train station and the discounted parkings are right next to the hotel .
It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay.
The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time.
The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata!
The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub.
Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable!
Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat!
The ryokan also has a souvenir shop if you wish to buy anything back.
Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!
Os funcionários da recepção são simpáticos e sorridentes. O quarto cheirava a cigarro, mas o cheiro desapareceu depois que borrifei o desodorante fornecido. Quando tentei tomar banho, a água quente estava difícil de encontrar, então ela estava fria até sair. Havia muitas tomadas elétricas e um purificador de ar, então era confortável. O buffet de café da manhã poderia ter um pouco mais de variedade, mas estava delicioso.
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9.3/10
Great
3300050****It was a fantastic and very enjoyable trip. The hotel proactively contacted me beforehand to confirm the room type, arrival method, and time. Everything was prepared. Upon arrival, the room exceeded my expectations, and I was extremely satisfied with the hotel's service. Everything was exactly as I had hoped.
CchristywugagaExtremely satisfied with this hotel, definitely a vacation experience you won't regret!
First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍
Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha.
The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak.
Then there's the food:
The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth.
Breakfast was also very rich and varied!
The room size was also perfectly fine.
The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!
AAng Swee BengRoom is very spacious, comes with 2 sets of facial acre products both for man and woman
There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation
Food are delicious and nicely decorated
Every day it comes with some free local snacks like financiers and biscuits
One incident that didn't quite went well is early morning after breakfast
As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it.
Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction
Overall, a nice stay amid a slight mark on the service rendered
AAnonymous UserGosh, where do I even begin? This stay was frankly perfect.
The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station.
I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience.
CcreditmanLocation: Right on Lake Biwa, almost all rooms offer lake views, providing a first-class scenic experience. It's lovely to walk around the vicinity, and there's a unique cafe and small shops nearby.
Service: The shuttle bus to the station runs every 30 minutes, which is very convenient. The front desk service was a bit average, lacking smiles.
Facilities: The Prince Hotel chain is generally reliable. The triple room was very comfortable. The buffet restaurant on the top floor has fantastic views. While the snow crab at the buffet was of average quality, the other dishes were good, making it convenient not to have to go out.
GGuest UserEvery time I go to Hikone, I will definitely choose this hotel. Facing Hikone Castle and Hikone Moat, the environment is elegant. The old street nearby is filled with a strong Edo atmosphere, I like it very much!
AAnonymous UserHotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account.
It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out.
End up we didn’t request it anymore as we didn’t like been “force” to do so.
GGuest UserThe hotel staff was very helpful and cooperative with me to work past our language barrier. They made check in very smooth and the service at the hotel was great.
GGuest UserI stayed here on a solo trip. Perhaps because I stayed on a weekday, there were few other guests, so I was able to use the shower and sink smoothly without having to wait. Every area was clean and the amenities were plentiful, which was nice.
The male staff member was very polite.
The only thing I found inconvenient was that the lockers were small. There is a place to store large luggage in the shared space, but I wish the lockers and locker space were larger so I could organize my luggage.
MMelonimoniWe didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
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