There was no one there to pick us up from the airport even though I called the day before and was told to send a WhatsApp message when we arrived at Sangster Airport and waited at Column A, but no one came. We even tried to contact the hotel, but could not get through. In the end we had to make our own way to the hotel from the airport after 8.30pm at night. This is unacceptable.
The room we had was near the top and there was no lift. There were plenty of stairs which was not acceptable as are both in our late 60s. If I had known this was the case, I would have not booked this hotel. The staff were nice, but the hotel needs a re-vamp.
Everything was more than we expected
Staff was very friendly and approachable and was willing to accommodate everything we asked of them.
The breakfast was amazing with very good choices.
All in all, it was an excellent stay. I will definitely return
This was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
The hotel was great value for the price, excellent location on the hip strip. If room is at the back then you’re away from the noise in the strip.
The only drawback is that the hotel does not provide access passes to Doctor’s Cave beach which a lot of the hotels in the area does. Harmony Beach Park is free and it’s an easy walk
The room we had was very spacious and comfortable however, there were small insects in the rooms and the locks on two of the windows were broken. The restaurant service was extremely poor, it took over 1 hour to get our meal order, the portion of food served for breakfast was limited. Hair was on the fruit salad for 2 consecutive mornings.
Staff were very friendly especially Mrs Beverly. She was amazing!
The Khastle Khodero provides a great place for travelers to relax after a busy day. Visitors to Montego Bay will find that the Khastle Khodero is a fantastic accommodation choice. The hotel is only 5km from Sangster International Airport and 10km from Jamaica Rail Way Corp., giving guests a number of convenient transportation options. This hotel is located near many of Montego Bay's attractions including Sandals Cay, Nature's Bliss Jamaica - Lifestyle Center and Treasure Hunt Gaming. In their spare time, guests can explore the hotel's surroundings. This Montego Bay hotel offers parking on site.
When you stay at Hotel Riu Palace Jamaica - Adults Only - All Inclusive in Montego Bay, you'll be on the beach, within a 10-minute drive of Rose Hall Great House and Doctor's Cave Beach. This all-inclusive property is 0.2 mi (0.3 km) from Blue Diamond Shopping Centre and 0.6 mi (0.9 km) from Whitter Village.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and a health club. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Montego Bay, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 4 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Montego Bay? This property has 1916 square feet (178 square meters) of space consisting of conference space and meeting rooms.
Make yourself at home in one of the 288 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
When you stay at Hotel Riu Montego Bay - Adults Only - All Inclusive in Montego Bay, you'll be on the beach, within a 15-minute drive of Rose Hall Great House and Doctor's Cave Beach. This all-inclusive property is 0.2 mi (0.3 km) from Blue Diamond Shopping Centre and 0.6 mi (1 km) from Whitter Village.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a nightclub, and a complimentary water park. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Rose Hall, one of the property's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 826 air-conditioned rooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Located in Montego Bay (Ironshore), this apartment is within a 10-minute drive of Rose Hall Great House and Doctor's Cave Beach. This apartment is 0.3 mi (0.5 km) from Blue Diamond Shopping Centre and 0.4 mi (0.6 km) from Whitter Village.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.
Free self parking is available onsite.
Make yourself comfortable in your apartment. Complimentary wireless internet access is available to keep you connected. Conveniences include an iron/ironing board and blackout drapes/curtains.
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8.6/10
Very Good
GGuest UserThe room we had was very spacious and comfortable however, there were small insects in the rooms and the locks on two of the windows were broken. The restaurant service was extremely poor, it took over 1 hour to get our meal order, the portion of food served for breakfast was limited. Hair was on the fruit salad for 2 consecutive mornings.
Staff were very friendly especially Mrs Beverly. She was amazing!
GGuest UserThis was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
GGuest UserThere was no one there to pick us up from the airport even though I called the day before and was told to send a WhatsApp message when we arrived at Sangster Airport and waited at Column A, but no one came. We even tried to contact the hotel, but could not get through. In the end we had to make our own way to the hotel from the airport after 8.30pm at night. This is unacceptable.
The room we had was near the top and there was no lift. There were plenty of stairs which was not acceptable as are both in our late 60s. If I had known this was the case, I would have not booked this hotel. The staff were nice, but the hotel needs a re-vamp.
GGuest UserEverything was more than we expected
Staff was very friendly and approachable and was willing to accommodate everything we asked of them.
The breakfast was amazing with very good choices.
All in all, it was an excellent stay. I will definitely return
GGuest UserThe hotel was great value for the price, excellent location on the hip strip. If room is at the back then you’re away from the noise in the strip.
The only drawback is that the hotel does not provide access passes to Doctor’s Cave beach which a lot of the hotels in the area does. Harmony Beach Park is free and it’s an easy walk
AAnonymous UserPleasant stay.
The exterior and the interior are beautiful, sea view, clean.
Suggestions: the room requires maintenance, sound isolation needs improvement. You can hear conversations and activities from the neighbors.
The pillows can be upgraded.
Overall good experience, the family was polite and attentive.
AAvia-DawnThe staff was quite friendly. Simple check on process. My room had a great view and my bed was comfy. It was quiet and relaxing. One thing I would want to see is soaps in the bathroom and a more thorough cleaning process in the shower.
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