Hotéis Family-friendly em Zhuhai

I had a comfy experience with the concierge service! They provided helpful information, and I especially appreciated the warm welcome from Bella at the reception. It was also a big relief that they could speak Cantonese! My room was cozy, and I had some of the best sleep there. Plus, the location is fantastic if you are planning to head to Macau the next day! Unfortunately, it rained during my stay, so I missed the chance to go swimming. I hope I get to try out their swimming pool next time!

Location was good. Nearest hotel to gongbei port after clearing customs and above the underground mall. Xiaomin (receptionist) was very sweet. She arranged for a room on a high floor for us. In addition, it was such a nice gesture to decorate the room so nicely as a birthday surprise! Thank you v much.

lighting in the carpark is not enough or under lighting. traffic sign on the ground at the ground floor level near the entrance to the carpark has faded away leading vehicles driving the wrong way. gym too small. male restroom in the gym not attended up to a five star hotel standard. there is only one towel bowl and with no toilet paper. the swimming pool is closed.

Fantastic experience all around. Stayed in the hotel room and also in the camping caravan. Both the adults and kids loved the experience. One or two small minor inconveniences but can't the overall service more than made up for it. Maybe a bit difficult for English speakers but can't fault them - we chose to go to China and to this particular hotel, so it's only fair we made the effort to learn a bit of Chinese!

2nd over 5 days.It has been a good experience. Especially the 23rd Floor view at night. Fantastic. At price of S$95 per night, i will definitely recommend.

This hotel is just amazing with service, atmosphere, gym and swimming pool, all outstanding. Next to a mall is just speechless, can eat all you want from morning to night. Would definitely come again. My family especially my kids love it.

Great environment and facilities. Easy to get around with free shuttle buses to Ocean Kingdom and Spaceship Park respectively. Easy walking distance to Kaka Theatre as well as the Chimelong show. It was really special to have the complimentary afternoon tea by the playful dolphins. The ferry ride to Ocean Kingdom was nice too! The pools and fitness gym were proper. We would have enjoyed some pool fun if we had brought our swiming attire. Overall very satisfied and we'll definitely book this hotel again :)

Booked 2 king rooms for a short stay with my family. Upon arrival at the hotel I was informed that one of the rooms wasn’t ready, not a problem since we did arrive a little early. Staff graciously asked us to wait as they’d push housekeeping to clean the other room and make sure we could have 2 rooms next to eachother. The rooms themselves look fantastic, the decor is looking a bit worse for wear in places (lots of scuff marks and paint peeling of doors) but the views of Macau are to die for. However I do have serious concerns about the hygiene and cleanliness of the property. Upon entering into my room I smelled a strong tobacco smell, even though it was a non smoking room. The windows both in the living room and bathroom were all smudged and greasy with fingerprints and where people had been leaning against them. I thought maybe this was an oversight from housekeeping but upon checking the other room my family was staying in, I saw that the windows there were just as dirty on the inside. Next were the dead cockroaches in the vase next to the door. These had obviously been there for a while since there was dust on them. How housekeeping could have missed them is beyond me since it’s so obvious and the (empty) vase is located right in the middle of the hallway. The absolute worst however was the wooden box that held the amenities in the bathroom. The box was absolutely disgusting, it was full of dust and had hairs in it from previous guests. When I removed a toothbrush I actually saw little bugs crawling all around the box (see red circle). In my opinion this is not befitting a hotel of this standard and price range. Upon checking out the next day I mentioned these hygiene issues to the lady at the desk who spoke perfect English but didn’t seem to care that much. She gave a very “standard” response saying “I’ll tell housekeeping, I hope you’ll try us again next time”. Zero acknowledgment that this complaint would be taken seriously at all. Unfortunately this is not the kind of response one would expect from a hotel of this caliber. A real shame since other than the obvious lack of proper cleaning of the rooms, the hotel itself is wonderful. The staff is very accommodating and generally speak good English. For a St Regis, the pricing is also very agreeable.

We had a wonderful time. Our registration was quick and easy. The reception staff was very helpful. We were given a wechat contact on arrival of one of the receptionists who was great for answering our questions. A lot of the staff spoke English very well which made things easier. The bar staff was great and the drinks were brought quickly. Unfortunately we were a bit early in the season so the outdoor pool was not open. There is a very nice and large beach area however there was only 1 place with chairs and no umbrellas. It would be nice if they spread some chairs out along the beach and install some umbrellas. We will definitely return again.

Was upgraded to a king suite, which was rather nice. The room is beautiful. Spacious, comfortable, etc. Lovely bathroom, with bath/shower. Reasonable price, considering I've spent as much on worse hotels in HK recently. Staff were very friendly and helpful. My one gripe is the restaurant. I was at the hotel a fair bit due to online work, and would have happily have spent the whole day/evening there, but the food was far too focused on being 'impressive' rather than good. The decor of the restaurant is extremely dated similar to what was deemed 'traditional China' from 20 years ago, which doesn't lend itself to a comfortable eating experience. Would love to have been able to get a steak, or some more commonplace Chinese cuisine, but all the options were too 'arty' without much substance. No reasonable wine list, which was disappointing. Expensive wines with no reputations, and the options in beers was extremely limited. My one real disappointment with the hotel. The swimming pool is outside, with no shelter so the Zhuhai sun is beating down on the swimming area. No real setup for relaxing by the pool, and the pool itself is rather small. Well-maintained but it doesn't really match the photos here. Good photography I guess. However, the hotel itself is lovely. Will definitely stay there again.