Kimi H
6 de setembro de 2024
From the carriage ride from the train station to the hotel, to the attentive service, to the incredible room with a view, to the luxurious spa experience, everything was top of the line! We were upgraded to the beautiful and spacious Casper Suite, so if you're lucky, or book it directly, you're in for a treat! You have a gorgeous view of the Matterhorn if you're lucky with the weather, which we were on our final day. Every member of the staff was kind and helpful with whatever we needed and whatever questions we had. They have a quiet area off the lobby for any quiet work you might want to do, a nice lobby bar area that you can dine in all day, a beautiful breakfast buffet, and a very nice spa facility with wet and dry saunas, indoor and outdoor pool and of course a lovely menu of spa options! Shout outs to Federico and Luis at the concierge desk and Florine at the spa, but truly everyone at reception and the lobby bar as well were exceptional! They remembered previous orders, always greeted us with a genuine smile. We can't wait to come back!
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