Hotéis perto de Hongshan Park/Nanhu, Ürümqi

O espaço padrão de quarto Grande é Muito amplo, a Dureza do cama macio é boa e o sono é particularmente confortável.A irmã Da recepção é particularmente entusiasmada, lida com a Velocidade de estadia extremamente rápida, e me Disse a localização Da lavandaria e do ginásio. Perguntei à área com comida e conforto. O hotel TEM boa qualidade de água mineral gratuita e lavandaria. O equipamento de lavandaria de auto-suporte é Muito novo e é particularmente conveniente lavar.O Ambiente global é limpo e limpo, o corredor e o quarto não têm nenhum cheiro inexistente, e dormim Muito tranquilas à noite. A próxima vez que virem aqui, devem ter escolhido a família. O preço é realmente Muito elevado!

The room was spacious, clean, and well-maintained with all the basic amenities provided. I appreciated the laundry service, the small gym, and the good breakfast served each morning. The location was convenient, surrounded by many restaurants and close to CC Mall. Early check-in was also a plus, making my stay more comfortable.However, the front desk staff's attitude really spoiled the experience. When I arrived for check-in, the first thing the front desk guy said was, “There is internet problem,” without even greeting me. I was confused and asked what he meant, but he just repeated the same sentence multiple times, each time raising his voice. It was an unpleasant exchange, and only after a few minutes did he proceed with the check-in and apologize.The next day, when I asked the front desk about transportation to Heavenly Lake (Tianshan Tianchi), the female and male staff looked at me blankly and seemed to have no idea. I had to repeat myself several times, but they still couldn’t provide any information about such a famous tourist spot. One of the female staff was even playing with her phone during the conversation. I’ve stayed in many hotels around the world, and this was the first time I’ve encountered staff with such poor knowledge of their own city.Overall, the hotel has good facilities and a convenient location, but the front desk service and staff attitude need serious improvement.

Enjoy my stay so much that I extend my stay for 1 more night. Clean, spacious ,comfortable. the room is modern and somewhat looks futuristic. even small details are designed for comfort such as mirror with extra light on it, anti-slip bathroom mat, clear label on lights switch on/off so guest know what button for what lights, automatic night light turn on when guest wake up at night to go to washroom to ensure guest can see the walking path (been travelling for 6.5months and these are items that are almost never seen even in big hotel chain). the receptionist team are also warm and welcoming. Special thank you to Xiao Xia and Noor who help with my check in and extend my stay. Reasonable price, even offer discount on 2nd night (different person offer different discount, so i choose the best offer.lol) This place also close by to many eateries and 4minutes walking to bus stop where multiple buses stop there (i.e.there is bus from airport to here, i.e.take metro and change to bus. the bus will stop here). Convenient for solo traveller who rely on public transport to explore the surrounding (download 百度 or AMAP application to see route and bus timing in real time.百度is better though). They are also available a wechat away for any questions or recommendations that you'd like to know. Delicious breakfast!! Still thinking about it. taste like home cooking style. After travelling 6.5months , my tastebud miss this type of food.lol Overall, highly recommended place!! If I still have time (after exploring the southern part), I will definitely come back again to stay here for one final night before leaving Xinjiang. All the best 😎😄😀😁😃

One can tell that this was a tip top hotel by its nice thick towels with logo, bed sheets etc. it is now getting outdated but it's kept clean and service is good. Quite professional staff and the breakfast is good.

# 星程酒店：一場難忘的完美之旅 在出行日益頻繁的當下，一家好的酒店往往能為旅程增色不少。而星程酒店，無疑是我近期旅途中的一大驚喜，讓我忍不住要為它寫下這篇五星好評。 剛踏入星程酒店，一股温馨舒適的氣息便撲面而來。前台的小周，猶如冬日裏的暖陽，瞬間驅散了我旅途的疲憊。他始終面帶熱情洋溢的笑容，眼神專注而真誠，讓人感覺備受重視。當我辦理入住手續時，小周熟練且高效，每一個步驟都清晰明瞭，還主動為我介紹酒店的特色服務和周邊的遊玩景點。得知我是第一次來這座城市，他更是貼心地拿出地圖，詳細地為我規劃了幾條遊玩路線，從熱門景點到小眾打卡地，從交通方式到最佳遊玩時間，無一不考慮周全。他的專業和熱情，讓我還未開始遊玩，就對這座城市充滿了期待。 走進客房，整潔、温馨的佈置讓人眼前一亮。房間裏的每一處細節都處理得恰到好處，床鋪柔軟舒適，床單被罩乾淨整潔，散發著淡淡的清香；衞生間裏的潔具一塵不染，洗漱用品擺放整齊，品質上乘。而這一切，都離不開打掃客房阿姨們的辛勤付出。 在酒店入住的這幾天，我時常能遇到打掃客房的阿姨。每次相遇，她們都會主動停下手中的工作，微笑着和我打招呼，那親切的笑容和温暖的問候，就像家人一樣。有一次，我不小心把房間弄得有些雜亂，心裏還擔心會給阿姨們添麻煩。但當我回到房間時，發現房間已經被收拾得井井有條，物品擺放得整整齊齊，甚至我隨意放在桌上的書籍，也被阿姨細心地整理好，還在旁邊放了一杯泡好的熱茶。那一刻，我內心充滿了感動，彷彿回到了自己的家。 除了前台小周和打掃客房的阿姨，酒店的其他工作人員也都非常出色。餐廳的服務員熱情周到，為我推薦了當地的特色美食，讓我品嚐到了地道的風味；安保人員盡職盡責，時刻守護着酒店的安全，讓我住得安心又放心。 星程酒店不僅在服務上做到了盡善盡美，在設施方面也毫不遜色。酒店的健身房設備齊全，讓我在旅途中也能保持鍛鍊的習慣；游泳池乾淨清澈，水温適宜，游上幾圈，一天的疲憊都煙消雲散。 這次入住星程酒店的經歷，讓我深刻體會到了什麼是真正的優質服務。前台小周的熱情專業，打掃客房阿姨的親切周到，每一個工作人員的用心付出，都讓我感受到了家的温暖。我相信，未來無論何時再來這座城市，星程酒店都將是我的首選。也希望更多的人能夠來到這裏，體驗這份無與倫比的美好。 強烈推薦星程酒店！期待下一次的相遇！

Slightly dated (old) property that is starting to show wear in the rooms. Some rooms can face the elevated highway next to it, but the windows provide good sound protection. That said, we received consistent service, friendly staff, and no surprises. They accommodated our needs. About a 10 minute walk to the Nanhu square station. Don't mind recommending it to families and solo travelers, alike.

這次入住真的超出預期！房間乾淨整潔，床品柔軟舒適，隔音效果超棒，晚上睡得特別香。工作人員態度熱情周到，辦理入住和退房都很快捷，有問題諮詢也能及時迴應。設施齊全且維護得很好，洗漱用品品質不錯。性價比超高，下次來還會選擇這裏，推薦給打算出行的朋友們！

I had reserved a twin room for 2 nights, and I wanted to reserve a family room for the following 3 nights. As I was in Urumqi earlier, I visited the hotel and was shown a very nice family (1 large bed, 1 single bed) room, and I could had it for the 5 days. Thus I decided to add the 3 more nights. When I arrived the due day, things had changed. Now they could not upgrade the first 2 days to the family room - fair enough. But was is not acceptable is that the large room that I was promised and for which I paid, was not available anymore (”the client decided to stay one more night”), then I had to stay in a small family room where we and our stuff didn't fit. The next day again I was promised to be moved to a larger room and again it was not true. By that time, I got sick with a serious cold and couldn't move hotels, and I even had to extend my stay one more day in tight conditions because of my cold. Besides, they have too few cleaning stuff for such number of rooms, therefore cleaning was an issue In summary, never believe the manager of this hotel, he will do whatever fits him independently of his previous promises.

The hotel is centrally located in Urumqi but unfortunately the road right outside in front the hotel is under some construction that make the hotel surrounding a bit untidy. However the hotel staffs are great. Especially, Mr Liu Ruoxuan (刘若玄) who was extremely friendly and helpful. He helped me to contact the trip.com staff to communicate with them when my booking on trip.com have a discrepancy with the booking information that the hotel system recorded. Issue resolved with the help from Mr Liu and successfully checked into the room that i have booked without further events.