Usuário convidado
16 de maio de 2024
The hotel location is perfect - directly reachable from Narita Airport and walkable to many attractions and metro lines. The room was tiny but clean and well equipped. However there is only room cleaning service every 3 days (you’d have to take the trash out by the door yourself other days). However they did offer clean towels every day still. The rooftop has amazing views. The light breakfasts were also quite nice. The staff were also multilingual (Chinese, English etc.) and friendly.
Unfortunately my daughter’s favorite stuffed animal, which is white (like the bed sheets) and always placed by the pillow (we never brought it out) was gone by the time we came back after the cleaning service on the third day. Went to the front desk immediately after we realized it (about 9pm), and the receptionist, while polite, went into the back room for less than a minute and came out to tell us they didn’t have it. I begged her to also check the laundry room because my daughter was crying her heart out without it, and we were certain it was by the bed before we went out. Through the curtains I could see someone that’s presumably her superviser looking irritated. She talked to him again and finally said they’d ask the cleaning staff in the morning. The next morning I asked again (same person), and she kept saying sorry they didn’t have it. I begged her to check again later as perhaps it was wrapped in the bed sheets and wouldn’t show up until some time later. She said ok but didn’t look like she was putting anything down (and I assumed she’d need to as her shift should be over soon). So I had to ask if she needed more info to hand the request over to another colleague. Then she gave me a piece of paper and asked me to write down info on the doll and contact info. In the next 2 days her other colleagues were much more proactive in giving us an update when asked about it, so I’m sure she did pass the note to the team. It just felt like I had to keep pressing harder and that otherwise she and her superviser were rather passive about it. Sadly before we left it was still not found. The manager kindly promised before we left that if they found it they would mail it to us.
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