Usuário convidado
6 de maio de 2024
This really wasn’t worth the money. We paid $952 TT dollars for a day pass for 2 adults and had our kids with us. The place was a ghost town and that should have been our first warning. The pool was not cleaned and when we asked if they did any pool or bar snacks we were told that they didn’t. Lunch was from 12pm… we were told on booking it would be a proper meal but when we went to the beach restaurant (as the one in the hotel was not open) it was a very small and basic menu. Frozen food dropped in a fryer: fried chicken pieces and wedges or pasta salad. It took them an hour to bring the food and only moved to bring it when I complained. Another group nearby said it was quicker for them to walk across the beach, order food there and walk back which suggests they have a reputation for being super slow. The bar staff were very friendly and should be commended, but the offering from the resort was nowhere near worth the money they charge. They did try to make it up to us but it was too little too late. We went to wash up and the shower heads were missing from the showers. We managed to negotiate a 50% refund and when it came time to collect it, the receptionist had a bad attitude and gave us the money in mostly $5 bills. I will never return or recommend this place to anyone. Poor service, poor facilities, poor offering and overpriced.
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