Advantages: The hotel is next to the Nanhu scenic spot, and the scenic spot can be directly accessed through the back door of the hotel, which is convenient and very good. It is also about 10-20 minutes away from Tangshan Museum in the city center, Kailuan National Mine Park, Earthquake Site Park, etc., so it is convenient to travel.
Points to be evaluated for improvement:
I initially booked a deluxe double room, but I was not satisfied with the windows of the room, so I asked the waiter to arrange to see other room types, such as executive suites, twin rooms, etc., and finally booked a twin room, which mainly combined facing the South Lake, the room The windows are large, it is close to the lobby, and the twin beds can be put together to prevent children from falling. These features are selected comprehensively. In fact, they don't care much about the size of the room. In fact, the room price this time is the most cost-effective among all the five-star or five-diamond hotels I have stayed in, so it is understandable that there is no welcome fruit, no mini bar, etc. in the room. Combined with the experience of room type selection, I would like to make some suggestions from a personal point of view, which may not be reasonable, just for one input: the name of the room type can be more clearly defined as lake view room, city view room, and then under this category, you can choose according to the distance from the lobby The openness of far and near or the scenery or the area of the house can be divided into standard, high-end, luxury and other grades. It can also be combined with living needs to form business and family rooms. Especially for the family room, you can set up a room with one big bed + one single bed. I have to say that all room types of the hotel can accommodate extra beds, which is possible. During the process, the waiter spent a lot of time showing me several room types. In fact, some of them could have been avoided beforehand. For example, I usually choose a lake view room instead of a city view room.
Besides the facilities, I am two adults with a 7-year-old child. When I booked on Ctrip, it was clearly stated on the page that there are children’s slippers and children’s toothbrushes, so I was lazy and didn’t bring the child’s toiletry bag when I left home . But when I arrived at the hotel, I asked, there were no children's toothbrushes, etc. Moreover, the service staff have different opinions. Some waiters said that there is no such thing, and some waiters said that it is only available when booking children's rooms, but after confirming it, they said no.
Besides, for breakfast, I didn’t see regular ingredients such as fish, chicken, duck, etc., nor did I see yogurt, so the breakfast buffet is relatively simple, but it seems understandable when I think about the breakfast-included room rate of only a few hundred yuan. But I still suggest that the room rate with breakfast can be increased to meet the optimization of basic breakfast ingredients.
Let’s talk about ordering food by swiping the QR code in the room. We arrived at the room late on Saturday night. When we passed by the lobby, we asked by the way. We said that after 9 o’clock, the restaurant has no food, but the room can be ordered. After we returned to the room , it was 9 o'clock at that time? I just ordered a few Chinese dishes, but it took almost 20 minutes before the restaurant service staff called me and said that Chinese food could not be prepared, so I could only order Western food. I quickly ordered Western food, and finally we were more than 10 Just finished dinner. In this process, there are a few points that need to be improved. 1. If you can’t order Chinese food after 9 o’clock, you can make a clear note on the order page, so that we can not waste this time; 2. There should be service staff Faster and timely acceptance of order orders, instead of 20 minutes after I placed an order, I received feedback that I could not do it.
Outstanding
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