Usuário convidado
12 de julho de 2023
Dear sirs,
Unfortunately arrival to this hotel on Sunday did not went as planned, we booked from you room for 2 adult + our 12 years old son however hotel gave us room
without any kid bed only 2 twin bed and when asked for additional kid bed hotel told that it is not allowed for so small room so this room was not workable at all,
how we could fit that room????
Luckily after long discussion of 45 min we were upgraded to deluxe room with kid bed but we were forced to pay additional charge of EUR 122,-!!!!
Please advice if you can refund us same amount as it was booked correctly ??
Thanks in advacne,
Brgds,Petri kalkkinen
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