Scandic Gamla Stan

The hotel itself is in major need of renovation, it’s extremely dated and falling apart. I booked a single room which was small as to be expected, the bed was very uncomfortable so much so I had back pain for the duration of my stay, the rug on the room floor was falling apart and was very dirty, the room was also freezing as the radiator didn’t work and window let in a lot of draft. When I mentioned this to the front desk, from their response it seemed we’re already aware of the problem but gave me the room anyway, the excuse was “it’s because the room is in the corner” this shouldn’t make any difference and a paying guest should be be expected to sleep in the cold. I was given a (cheap) electric heater by the hotel receptionist to plug in the room, it was also broken and was tripping a lot and was dangerous to use as it was an electrical hazard. The breakfast was average, nothing fancy but nothing terrible it was included in the price so better than paying because it would not be worth it otherwise in my Opinion. The location is good, in the heart of the old town and most things are walkable from there. The staff at the hotel (besides the radiator issue) were friendly and willing to make sure the stay was a good one so for customer service besides the above I commend them but otherwise the whole experience would not have me returning there.

The hotel was located at the very heart of the tourist attractions. Clean bathroom, tidy room, comfy bed. The staff helped all along with directions and suggestions for eating out. Thank you, Scandic Gamla Stan team!

飯店確實是有點年紀，櫃檯、電梯、房間、浴廁都略顯狹小，不過最大的優點在於位置，就在老城區裡，住了三天去哪裏都很方便！

The reception were very welcoming, professional and pleasant, room basic but very clean, it had all you need. Breakfast selection very varied was fantastic hot and cold buffet I thoroughly enjoyed my stay.

Absolutely amazing service. We arrived at 7am after a long train and they gave us early check in without question so we could get settled. The place was wonderful, breakfast was incredible with a chef who made us all smoothies. The hotel is in a wonderful area, would absolutely stay there again

Lovely place with great staff. Just be aware it is an old building so there is a limit to what they can offer in facilities compared to the other Scandic Hotels nearby.

There was hardly any heating in the room, so an electric heater was provided the next day. The phone also did not work for more than three days. But the staff and location were excellent. Also rich selection and variety at breakfast.

This is my new favourite in Stockholm! An excellent location in the old town close to the metro station but still very quiet. Really good breakfast, too!

Great Stay. Bed was amazing, super cute room! Great location to walk everywhere! Modern features with old building charm and in great condition. Breakfast buffet was amazing! Chef was super nice! Staff at front desk too, we loved it!