Ttravelerjui’ll be completely honest again and again 🙂🙂this is the first time i’ve felt the need to write a hotel review like this. we’ve stayed in so many hotels in doha and, thankfully, we’ve never really had any major problems or disappointments. but this time, i feel that, as a customer, i should share my experience and my honest thoughts.
the main thing i want to say is that customers are allowed to complain or raise concerns, and a manager should know how to handle complaints professionally. a customer should never be made to feel like they are attacking someone simply because they are expressing a concern. listening respectfully should be the first step.
we chose to stay at this hotel for around three months while waiting for our home to be completed. out of all the hotels we’ve stayed in doha, we chose this one because it was new to us and looked modern and well-maintained. unfortunately, our experience with the management was very disappointing.
i want to make it clear that the receptionists, maintenance team, and other staff have been good to us. they have been helpful, respectful, and know how to communicate with customers properly when there are concerns. i genuinely appreciate their service and have nothing negative to say about them.
however, my experience with the manager of a&h hotel was completely different. whenever i tried to raise a concern, instead of simply listening and addressing the issue, he would continue talking and responding in a way that felt rude and dismissive. it felt like he was more focused on arguing his point than actually listening to the customer.
after staying here for three months with my husband because our home is under construction, i honestly expected a much better level of communication and respect from the manager. no customer should feel uncomfortable or unheard when trying to make a legitimate complaint.
i honestly don’t understand whether he is trying to defend the hotel at all costs or simply avoid accepting customer complaints, but that is not the right way to handle a customer concern. complaints should be listened to professionally, even when the manager does not agree with the customer.
what makes this even more disappointing is that we have seen other reviews mentioning similar concerns about the manager. after experiencing it ourselves, i can understand why people have raised this issue before.
so, once again, salute to the staff. the receptionists, maintenance team, and other employees have been good and respectful throughout our stay, and they deserve recognition for that.
unfortunately, i cannot say the same about the manager.
after staying here for three months, this is honestly one of the most disappointing experiences i’ve had with hotel management. a customer can be wrong, and a manager can disagree with a complaint, but there is always a respectful and professional way to communicate. unfortunately, that was not how i felt i was treated.
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