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Publicado em5 ago. 2025
Usuário convidado
The development is unique for China. You can find similar resorts with accessible seaside and setup, only abroad. It would have been a fantastic experience but it was destroyed by the recent tropical storm hitting Guangdong.
Despite the weather which is not related to the resort there are a number of issues to be addressed:
1- the place is a potential safety hazard. Very poor engineering when it was built without proper water management or drainage. Water flashed down from the surrounding slopes flooded the whole resort. Swimming pool and all common areas were full of mad. Restaurants operation was suspended or when finally operating we were literally walking inside a flooded room full of mad where staff was trying to push water away. Rather funny picture.
2- common spaces were not kept clean. It is totally understood that with this storm situation it is impossible to keep the place clean, however, even before the rainfall started , you could tell the place was not kept properly.
The common areas and walk paths were not clean full of debris. Swimming pool was not clean.
The changing rooms next to the beach were not clean and full of sand with showers blocked.
The toilets next to the restaurant were not clean and very smelly. Expensive equipment with branded toiletries is not helping if the place cannot be properly managed.
The lounge area next to the seaside was not clean and it was obvious that it is not managed by personnel.
3- the lifeguards supposing to be on duty were occupying the guests beach lounge area playing with their phones and smoking cigarettes while other staff and construction people from the site would have their “break” with them. This is an advertised private beach area and the management should be further involved to provide what the guests are paying for. Lifeguards should be on a different station.
They were rather rude too pretending the are the authority!
4- Overall management and personnel. You can tell that there is no maturity or experience. During the storm admittedly they were trying hard to keep the place alive.
The resort design otherwise, and rooms are exceptional. Amenities and equipment are top of the class.
The western restaurant (before suspending operation) was excellent with great food and unique location overlooking the seaside.
Such a pity for this unique resort - management needs to change
Wish to see improvements in a future visit.
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Preço por noite a partir de:SAR 1.048
Publicado em18 mar. 2026
Usuário convidado
One of my favourite hotels in Shenzhen, especially thanks to Katie & Terence, they’re extremely welcoming & fix my problems promptly. I’ve been busy the whole year during 2025, once I’ve been in Shenzhen, I’d definitely choose St Regis Bao A for a quick “staycation”. The butler service is spot on and really comforting after a long hour of travelling. I’ve also recommended the hotel to many of my friends, they all have positive feedbacks with everything the hotel offers. It’s definitely a hidden gem in the city.
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Preço por noite a partir de:SAR 1.149
Publicado em17 out. 2025
Allison Cao
佳佳 (Jade) need to be celebrated and given proper recognition for her kindness and accommodating spirit. I have a rare genetic disease and cannot walk strongly anymore so I require help even though I’m only 40. I’m a mom of 4 and we all came here to attend a study and get genes tested. It was difficult to find a proper place for our family that was suitable. We were so so happy to find this hotel. It is quiet, the rooms are beautifully decorated and great for people with allergies because it’s so clean. Jade made sure we had everything we needed and was so responsive to our needs. I cannot say enough good about this place and the special lady who feels like family already, Jade. We will be back everytime we followup with this hospital.
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Preço por noite a partir de:SAR 326
Publicado em5 mar. 2026
Usuário anônimo
Everything was good during my stay. The service was great, and the front office staff were very helpful and attentive to my needs. I was very satisfied with the overall experience and will definitely return again.
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Preço por noite a partir de:SAR 190
Publicado em27 fev. 2026
MAOBE
A stay to remember: The Mandarin Oriental, Shenzhen.
Review of Mandarin Oriental, Shenzhen
Reviewed yesterday
There are hotels you visit, and then there are hotels that leave an imprint on your soul. The Mandarin Oriental, Shenzhen, belongs firmly and unequivocally in the latter category. From the moment I stepped into its soaring lobby, I knew this would be one of those stays that redefines what luxury hospitality means.
Arrival and Reception
First impressions matter, and the reception team at the Mandarin Oriental understands this with an almost intuitive grace. Jason Zhu greeted me with the kind of warmth that felt less like a rehearsed welcome and more like being received by an old friend who just happens to have impeccable professional instincts. His attention to detail was extraordinary — he had noted my preferences before I could voice them, and the check-in process was so seamless it barely registered as a process at all. Sicily and Marsh were equally outstanding, always present at just the right moments with a smile, a helpful suggestion, or a thoughtful gesture. Together, the three of them set a tone of effortless elegance that carried through every hour of my stay. In a city as fast-paced and forward-looking as Shenzhen, there is something deeply reassuring about a reception team that makes you feel as though time has slowed down just for you.
The Club Skyline View Room
If the lobby whispered luxury, the Club Skyline View Room declared it in full voice. Perched high above the glittering sprawl of Shenzhen, the room offered a panorama that genuinely stopped me in my tracks. Floor-to-ceiling windows framed the city's dazzling skyline — a forest of illuminated towers stretching toward the horizon, the lights of Futian and beyond shimmering like an earthbound constellation. I found myself drawn to the window repeatedly, at golden hour, at twilight, and again in the deep hours of the night, each time discovering a different mood and a different kind of beauty.
The room itself was a masterclass in refined design. The palette was calm and sophisticated, with rich textures and thoughtful layering that felt contemporary yet timeless in the way the Mandarin Oriental has always done best. The bed was, simply put, superb — the kind of bed that makes you reconsider every mattress you have ever slept on and find them all wanting. Linens were crisp and impossibly soft. The bathroom was a sanctuary of marble and glass, generously appointed with the brand's signature amenities, and the soaking tub positioned near the window offered what might be one of the finest bathing experiences in southern China. Every detail, from the lighting controls to the turndown service to the quiet hum of climate perfection, spoke of a property that understands the difference between filling a room with expensive things and creating a genuine sense of place and comfort.
The Mandarin Club
Accessing the Mandarin Club elevated an already exceptional stay into something truly rarefied. The lounge itself is a beautifully curated space — serene, sophisticated, and blessed with those same sweeping skyline views that make this property so special. But what transforms the Club from a lovely room with good canapés into a genuinely memorable experience is its people.
Chelsea Zhou is a revelation and deserves a special mention. Her hospitality instincts are pitch-perfect; she anticipated needs I hadn't yet articulated, and managed to be attentive without ever being intrusive — a balance that even the finest hotels in the world struggle to achieve. Priscilla Pang was equally impressive, radiating a genuine kindness and professionalism that made every interaction a pleasure. Whether it was the afternoon tea service, or the evening menu and cocktails, Chelsea and Priscilla ensured that every moment in the Club felt personal, polished, and quietly luxurious. I returned to the lounge far more often than I had planned, not just for the excellent food and drink,
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Preço por noite a partir de:SAR 1.953
Publicado em5 fev. 2026
Megas Alexandros
First night was a bit of a disaster as I came with a slight cold and he heating in the rooms are inadequate. I ended up sleeping with my jacket on and a dressing gown . Staff by and large had poor English and were quite young so there was a distinct language barrier. Also some of the night porters were quite aloof.
The kitchen staff however were excellent and very attentive and attentive
It was my birthday during the stay so the manager came to apologise and gave a belated birthday cake which was a nice touch.
The rooms were quite nice and views were great
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Preço por noite a partir de:SAR 538
Publicado em21 abr. 2025
wxxyxx
Agradecemos à recepcionista, que foi gentil em nos ajudar, especialmente quando solicitamos o check-in antecipado. Ficamos em um quarto grande e confortável, com tudo funcionando perfeitamente. Forneceram toalha, secador de cabelo, água mineral, etc. A cerca de 10 minutos a pé da estação de metrô Fanshen. A área próxima ao hotel é muito movimentada, com um mercado noturno com comidas variadas.
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Preço por noite a partir de:SAR 136
Publicado em3 mar. 2026
Usuário convidado
This stay at the hotel was for celebrating my and my wife's anniversary. I had added the contact information of the hotel front desk in advance. The front desk helped me decorate the room and assisted me in booking the cake and flowers. The hotel is located in a prime location. The subway station is downstairs. The hotel is connected to the shopping mall. The Happy Valley and the World Window are nearby the hotel.
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Preço por noite a partir de:SAR 406
Publicado em25 dez. 2025
Hestia Cheah
Room was perfect with nice sky view. All is convenient with store in downstairs. But the bathtub was a bit problem the water keep flowing ou even u pull down the stopper
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Preço por noite a partir de:SAR 577
Publicado em28 mai. 2026
Guest UserThe room was spacious and felt very open! The bedding was comfortable and breathable. The bathroom was clean and tidy with a great wet/dry separation. The floor-to-ceiling windows offered a beautiful view of the mountains. The breakfast was fantastic, especially the Chaoshan congee and kway teow, which had an authentic Guangdong flavor. Parking downstairs was fine, and there was a convenient food street right across the road. The front desk service was excellent! Great value for money, I'll definitely stay here again! Highly recommended!
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Preço por noite a partir de:SAR 113