65 avaliações
Kilworth House Hotel and Theatre
North Kilworth|0.88km de South Lodge Meadows
The rooms at the hotel are defo 5* unfortunately the service and food are not. I would like to state firstly that the staff are very nice and friendly The table service in the lounge for drinks is painfully slow and the drinks are pricey. We waited a long time from ordering to the actual drinks arriving. The food and the waiting on service however needs completely overhauling in my opinion We has an evening meal on the Saturday night. There were 13 of us in a very quite restaurant. The menu - we ate in the orangery- was very limited but I didn’t mind that as didn’t have to sit and decide for ages what I wanted. I plumped for the soup starter and the steak but there was a fair selection across the menu for the rest in my party (13 people). When the food arrived both starter and main took ages to come both courses were stone cold. We didn’t complain on the night as we were there celebrating someone’s birthday and didn’t want to make a scene. My steak was nice even though it was cold but my friend has sea bass that was cold and so overcooked that 75% of it was inedible. Anyway we all let that pass and finished off the evening which was quite flat as there was no atmosphere. No background music or anything. The next morning we all went to breakfast and again it was an absolute age before we were served. The continental aspect of the breakfast was a serve yourself affair but as we were near to last knocking there was next to nothing left and we had to ask for it to be replenished. When our cooked breakfast orders were finally taken we waited in anticipation. When they arrived which was not all together they were once again stone cold. There was also items missing which when we asked that said oh yes they are just being cooked and we will. Ring them out once they are ready. I mean! Why send out incomplete breakfasts? So I took a bite on my sausage to find it was cold and then felt the items which weee also cold. I sent it back - a replacement was bought out to me sometime later which once again was stone cold this time the mere was additional items missing which I was informed were being booked and would be bought to me once they were ready! Again an incomplete plate of food. The toast for the table bearing in mind there were 11 of us was 2 slices of brown bread cut in half!! We continually had to ask for more toast. This was also stone cold! Teas and coffees the same! One of our group has to explain the the waiter how to make an espresso! I did complain this time and we had the cost of the breakfast refunded to us. In summary when you go to a hotel charging the prices they charge you do expect at least a minimum level of service and food quality. This was not provided at Kilworth House and we left feeling very disappointed in our stay.
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