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Stayed at this hotel for one night only but no complaints about their service and cleanliness as it was top class. Booked a good king room and got upgraded to great king room for free. Since we checked in quite late (6pm), receptionist extended our check out time to 12pm with no additional pay. Aware that room size in Singapore is quite small but the room that we were in was spacious enough for 4 of us (2 adults, 1 4yo kid, 1 baby). Location wise is perfect, very near to Bencoolen MRT. Will def stay here again the next time we visit Singapore ✨

Good hotel but room will be a bit smaller than you think. They only give body towels (no facial or hand towel) and do not have “do not disturb” sign

A rather short walk away from havelock station, concord shopping centre is nearby, but great world is a distance away. It has the typical amenities you would expect, toiletries, minibar etc. Lounge service was excellent - very friendly and helpful - and the canapes had some variety. Receptionist was unhelpful but most of the other staff i met were friendly and flexible. Overall a pleasant stay.

The room looks old but is kept clean except for the blanket which have an obvious stain mark, but since its at the edge I'm willing to look past this. Aircond controls seems to be not working, making the room very cold eventhough fan had been set lowest and temperature the highest. The floor being tiles only doesn't help as well. Otherwise its a good 2 nights stay for me considering the convenient location. Service by the staffs are satisfactory as well.

An interesting concept to try out if one hasn’t been in this layout before. We were greeted with welcome drinks. However MEMO brunch menu (see photos) which we ordered was disappointing and it’s not worth the dollars. Thank god we were given disc as hotel members otherwise it wouldn’t be worth. Nevertheless, the MEMO crew is friendly and polite, and their coffee and croissant are both good. For the amenities, we were disappointed that the treadmills were faulty during our stay. Other than that, the location was convenient and accessible.

The hotel is at the very good location. It is very close to Singapore River sidewalk and MRT Havelock station. The facilities are little bit old, but the room is spacious. Will book it again when I am back to the town.

The hotel is very comfy and clean! The room does not feel small and really enough space for 2. The minibar in the room were free too! The location of the hotel was near the mrt station and plaza singapura. Will definitely come back!

Reserved a night birthday staycay of king premier room, including breakfast for 2, for my birthday via Trip.com app. Check-in process was a breeze. The customer service person surprised me with a huge birthday cookie and wish. The amenities were ample and easy to locate. If that was not enough, you can explore all around nearby attractions in always happening Orchard Road. Square footage of the room was spacious for just the 2 of us. Bathroom and soaking tub were well used. With premier rooms & suites booking, we enjoyed complimentary experience at co-working space on level 15. Local snacks and free flow of choices of coffee, tea and other hot drinks from 8 AM to 8 PM. You can even order in-house food menu to be served there. Got a complimentary parking. Lastly and importantly, the breakfast spread. Nasi lemak with specific sambal nasi lemak was so sedap. So was grilled prata pieces with dhal curry and there were yutiao...pastries...cold cut...porridge...congee...mushroom soup and oatmeal...breads and buns...and the list went on and on 😋 We were spoiled for choices of breakfast that served from 7 to 10 AM. No fuss check-out. Not forgetting a must IG worthy, picture perfect iconic stairs ❤️ 💙 💜 💖 💗 Will certainly make a return staycation and easy-peasy booking via Trip.com 😀 Thank you