The location of the hotel is fantastic and highly convenient. However, it seems the hotel lacks sufficient experience in accommodating families. As a family of three, we requested an extra bed for our room but were disappointed to learn that none were available. After three nights, we were informed that beds had become available, but upon returning to our room, no bed was provided. This highlighted a significant communication issue among the staff.
On a positive note, the hotel staff (especially the manager in service department) took responsibility for their mistakes, offering sincere apologies and compensations such as a room upgrade and complimentary lounge access. I appreciated their efforts to address the situation and make amends. Eventually, we did receive the extra bed during the final nights of our stay, provided free of charge as part of their apology.
While I understand that mistakes can happen, I hope the hotel improves its internal communication and service delivery. With its excellent location and amenities, it has great potential to cater not only to business travelers but also to families seeking a pleasant and hassle-free stay.
Excepcional
5694 avaliações