Hotéis em San Marcos

I have visited this hotel every year since it opened to be close to my grandchildren age 5 and 6 who love it. They call it the ”Robot Hotel” because there is an actual robot that delivers goodies. Every visit has been terrific, but this was a more complicated visit, and the entire staff was just remarkable in how they rose to the occasion each time I needed help with a number of issues with visitors, office materials, my mobile phone software, dinner plates and utensils for lots of company. The staff gave 200 percent, and as a senior traveler it made my life so much easier. Matt Sater has concocted the perfect recipe for the warmest hospitality I have ever experienced in my travels. Melissa should be training everyone at Marriot on how to provide the most top notch customer service operating the front desk. Her smile is infectious, and her truly sincere approach cushions the anxiety many older travelers have. Itzel helped enormously when I entertained at the pool or patio and was always friendly. My grandchildren especially enjoyed the hugs and conversations with Isabel who laid out a beautiful breakfast and as busy as she was found time to joke with them. The cleaning staff delivered spotless accomodations. This hotel was truly a peaceful harbor that made you feel cared for in a tumultuous sea. Highly recommend. Elaine Darman Levitt

Very convenient, breakfast was great. Overall good stay, thank you!

It looks like I haven’t had luck on my recent stays at Marriott properties even if I’m a Titanium Elite. Had a reservation at Residence Inn San Marcos last January 7th-8th. Tried to check in at 230PM but the room was not ready yet so told the front desk we will be back but it will be a late check in already as we were going to the hospital to visit our sick family member. We arrived at the hotel around 1120PM and checked in. Patrick, the front desk person checked us in but he did not recognize my titanium membership at all. I asked him what type of room was provided and he told me he cant say due to privacy thing. I wondered why he wouldnt tell me as there was no one there except me and my fam. I was not even asking the room number but room type if I was upgraded or not. When I explained what I wanted to know he said it waa 2 beds in the room. We went to the assigned room, 415, we noticed on the door that it was an accessible room as there was a sign for disabled and hearing impaired. We entered the room and it was spacious but not 2 beds as there was only a king sized bed and sofa bed. That was fine however there was a loud noisy banging noise inside the room and the room was vibrating too which was not good for sleeping. Also the door on the sink was broken and the scrub on the sink was dirty (see attached pictures). I did call the front desk and asked first about the room type and told him there was only one bed and he told me the 2nd bed was sofa bed. So that was ok. Then I reported the loud sound and the vibration and asked if we can be moved to a different room as clearly we wont be able to sleep on such conditions. So he checked and told me right away that we can just cancel the room and find another hotel and he wont charge us no fees or there is an available room but on a higher type level but we need to pay additional $100 to move. I told him I was a Titanium elite and that the room is defective thus he should offer to move us on another room without any fees as it is the hotel’s fault. I asked him if there were other rooms even if not a suite or a downgrade, one where we can just sleep as we were already tired and stressed but he clearly told me none and that we need to pay extra $100 so he can move us. I asked him if he can go up on the room and check what I was complaining about so that he would know I’m not lying but he told me right away he cant do so as he was the only person there and there was no maintenance. He didnt want to go up at all to check and he just said we can just check out and he wont charge us. I asked for the manager and was told there was no one that night so I can just ask in the morning. I told him that was not right so I called Bonvoy customer service to see if they can help. The customer rep called him and the rep called me back and was told there was an available room but only a studio room with 1 king bed and no sofa bed so we won’t fit. I was surprised to hear that as Patrick never mentioned

A very new hotel, very very clean. It has a kitchen which is very convenient. The hotel service is very patient and considerate. It is also very convenient to shop around. The price is affordable. It is a treasure hotel and has been booked again.

There was an issue with my reservation which I won't bore you with the details of. The front desk employee bent over backwards to figure it out for me, ended up having to call in a manager to help, but they figured it out and got us into a room. You don't reserve a hotel like this and expect a 5-star experience but I left feeling like I got 5-star customer service. I could not be happier with the staff, and we will definitely stay here again the next time we're in the area.

Rooms were nice and clean and we had a beautiful view of the lake. The beds are comfortable however my sleep was disrupted due to noisy pipes that we could hear whenever other rooms used their showers or sinks. Staff was friendly, prompt and helpful. The restaurant Amalfi was delicious and I also appreciated the complimentary drinks you get at check in and s’mores kit that is provided in your room.

Quiet and comfortable to sleep

The overall room was clean but had a slight smell. I was disappointed in that the fridge was not working and had a wet towel in it. I had drinks and food I wanted kept cold overnight, lame. When I reported it to the clerk she said, ”just turn it on”, well we all know it takes 12-24 hours for fridges to cool down effectively. The bathroom had plenty of towels but only one bar of soap. The shower/tube had a big divot in it but still usable. Their shampoo & conditioner are lacking quality and smell odd (don't use). The hair dryer is weak. Only one top plug on the lamp, yet my wife and myself have phones to plug in and I also require a C-PAP, needless to say you have to unplug one of the other lamps to accommodate a basic now-day feature. The TV remote didn't work (luckily, I had batteries from a camera). I thought it was odd that they lock the lobby restrooms but not the side access doors to the hallway for room (why not use a room key to access like most places?). The pool seemed alright but the grounds where way dirty, full of debris. The free breakfast was okay. Clean area but lacking in food choices. One yogurt, had to fun the bread through twice for the toaster to kind of toast, milk was coolish, and the eggs had a hair in it. The best part of the stay was the old-school AC in the room, was nice and cold after a warm day! The parking is funky too, many of the spaces are small so people were double parking spots, some are awkwardly close to poles, walls, and planters. Overall, stay elsewhere.

I was there for our girls long weekend get away.. the rooms were so nice and clean they allowed three people in room also property was very safe for my girls..breakfast hot and realy delicious... Thanks team for your service 😊

The breakfast is great, Omelette is made on the spot, and there are muffins, muffins, yogurt, and bagels! The room is big, clean and comfortable! There is a self-service laundry on the second floor, and free coffee is available in the lobby on the first floor! Lots of free parking spaces!