Fang
10 de fevereiro de 2024
The location is great. The front desk staff were helpful especially Francisco (the restaurants he recommended were great). But the house cleaners and staff of maintenance department were not be complimented. We stayed for 5 nights. On the 2nd day, the fan stopped working, and we reported on the 3rd day, but until our departure, it was not fixed. The house cleaners cleaned everything but there were always dusts on the floor. On the last day of our stay, there were no refill of water; no refill for bath tissue; no refill of shampoo; there was water on the bathroom counter; no replacement for the glasses. Being the guests, we always made the beds and organized our goods, and if the garbage bags were full we took them out. San Juan is a pleasant place to visit. But the stay in the Decanter Hotel was not impressive.
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