Pamela
28 de fevereiro de 2024
We booked the Penthouse suite, with rooftop balcony and kitchenette. We did not get that. We were placed in hotel next door with no balcony or kitchenette, and when they showed us the room, they told us it was an upgrade! The room was nice with comfy beds, but I really wanted the balcony and kitchenette. Breakfast was not included, and there was no toaster or bowls for cereal, so breakfast in the room was not an option, even though there was a small fridge and microwave. We have stayed in El Canario in the past and were happy with it last year. If we would have know earlier of the changes ( we found out at 4:00 pm check in) we would have had time to look at other options. They did refund the resort fee, but I was still disappointed to not get the room we booked. There was construction at the hotel.
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