Hotéis perto de Luna Cosméticos, Salvador

You're going to get away from this place. You're treating the client with total disrespect and disrespect. I booked for Booking 20 days before the trip. When I arrived at the check-in, the hotel team reported that it had no rooms available, that the rooms were not in a position to receive guests and therefore were blocked, and that Booking was making the rooms available for an error of the hotel. Booking systems and they had no way to change that. They said it was not possible to contact who booked because Booking does not provide any form of contact, which is a lie because I received a confirmation email with a message from the ”Team Oyo” a few days after booking. It was so lie that the next day the No-Show fee was still collected and they sent a message saying I didn't appear after confirming the reservation. the lack of communication between the network managers and the hotel team, and I am thinking of the state of conservation of the rooms to have such treatment. we were not the only, during the time we tried to solve had other 3 guests who arrived and had the I had to look for another hotel at 21:00, after hours of travel and rainfall, with travel costs.

I went to sleep quietly, I would stay only one night, I stayed in a top room, at the 21st floor. The next day to go down to breakfast I found that the 4 lifts were stopped due to a canoe break. ok that accidents happen and there was little to do, But I think it lacked a little crisis management by the staff who did not have a lot of tattoo to deal with the situation so strange. I had to go down and climb the 21 floors by the stairs. I had paid a part in points and a part in money for staying. and a lot of money. I am very pleased to have the money returned, but in any way I think there is a lack of better risk and crisis management in situations like this.

This hotel is good and has a very good buffet breakfast and I also enjoyed the evening buffet there. However, the beach which the hotel overlooks is difficult to access and also has a large building site next to it. The wifi is shocking and it is almost an exaggeration to say that it exists. In the rooms it keeps cutting out and in the restaurant it is not available at all in some parts

My family and I stayed at the Wish with interconnecting rooms in August 2022. This worked really well for us. Lobby area is large and airy with lovely decor. Pool area looked really nice but was not warm enough for us to use. The gym was modern with plenty of choice in equipment. Had some lovely evenings at the bar drinking cocktails made by Mauro. We were allocated rooms on level 11 so we had the perfect view over the city. Just wish the windows had been cleaned. Our view was a little cloudy! On one occasion we had music outside the park for us to listen to! Plus we watched some lads playing soccer. Room sizes were good. Beds were supercosy with good selection of pillows. The decor was a little tired and could do with freshening up. There was a musty damp scent in the room on arrival which we resolved by opening the window. This must be due to the climate where its warm and wet in Winter. Breakfast was lovely each morning with lots of choice. Just wish they had some plant based alternatives. E.g soya milk, margarine etc. Outside the Wish hotel is a park which a huge monument and fountain, if you wish to take a morning stroll/jog. There are council exercise machines next to the childrens playground. We were fortunate to see Capoeira training going on. Other than that there is nothing else. A short cab ride away will take you to Bahia shopping mall - Really good food court on ground floor here - Oriental, Italian and Brazilian. Plus a good place to do a money exchange. Cash is king here guys! The tourist spots like praca da sa, Pelourinho, Rio Vermelho etc are 1.5 miles away. Hotel taxis accept card payments. Which is really convenient. Be prepared to hold on to dear life when taking a random taxi from the street. Some drive like lunatics. Our taxi from airport to hotel was like this. Maybe its worth booking a hotel transfer with Wish. Overall if I could afford the Fasano I would stay there for the luxury plus location,but if you require something more easy on the pocket and away from the madness of the tourist areas, I would choose Wish de Bahia. Many thanks for a wonderful first stay in Salvador. X

The Fasano is located next to the Pelourinho, the UNESCO World Heritage Site. This means you can walk to the main sights easily. Old building, nicely renovated, now in modern style. Rooms tend to be on the small side, but are nice and have all you need. Nice rooftop pool with small bar, great views. Breakfast is very good, good choice and good quality. Lunch is ok, but nothing special. Most staff members are very friendly, they try their best to accommodate your needs. Yes there are some hiccups in the service, things got forgotten etc, but as they are very friendly you can live with it. Probably one of the better Fasanos, compared to others, here the staff pay more attention to details and are more client focused. I can recommend this hotel for a nice stay in Salvador, probably the best option in town. I would like to thank Janine, Maria and all other staff members who did their best to make my stay a very nice one.

Very good hotel with an excellent location in Salvador, in the middle of the fashionable Vitoria neighborhood of the city. Service, including room service, is attentive and efficient. The hotel has parking and it is moderately priced.

This hotel is simple but it has everything you need. The pool is great and the internet connection by the pool works better than the rooms. It is located near restaurants, bars, groceries stores, and pharmacies. Breakfast could improve. I wish they had more local tropical fruits. However, breakfast is simple but well served. Located just steps from the beach, which is calm and not lots of waves. Good for kids.

Location in front of the beach. As regards the facilities, some improvements are needed. 2 points have bothered me more: 1 - The room I stayed, I believe the balcony had passed through a painting, still was with a safe floor sticked on the floor, it became a little strange, for I felt like being in a room that is passing through work. The pool was with dry water, and needed more efficient filtration and aspiration.

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

We do not like the care at the very beginning of the day. the arrival, staff without patience, asked to make the record, not succeeded, much without will they called another person to help. We stayed 8 days in total in Bahia The first time we found someone with bad humor, I thought it was important to report even pq, the first impression is that which is left Good morning. Grata Patricia Katia Martins Antonio Carlos Guarino