Usuário convidado
29 de maio de 2024
Very comfortable clean bed, large room. Very dated and in I'll repair. We had two ceiling lights hanging down having come away from the fixings. The toilet was running all night as one of the flush buttons was continually jammed down. Breakfast was something out of fawlty towers. The waitress was next to useless. The cooked breakfast option was streaky bacon fried eggs and scrambled eggs. We got into the restaurant at 09.20 the bacon was cold and shrivelled, the remnants of scrambled eggs were cold and very unappealing no fried eggs. We had to search for the waitress to get cutlery 10 minutes. Asked about the cooked breakfast, was told 10 minutes. Waited 10 minutes, fried eggs arrived, the heater unit was not lit. After another 20 or so minutes the bacon arrived and the fried eggs removed . The waitress lit the fluid under the food only to set fire to the work surface with the liquid fuel. No decaffeinated coffee available for the Nespresso machine as a coach load of other tourists had recently left the dining area. Semi skimmed milk was quickly used up and not replenished. Orange juice was replenished after a wait of about 10 to 15 minutes. The hotel knew how many guests they had and should have prepared accordingly. Totally unacceptable to have such shoddy service and a waitress who told me to speak Spanish as she spoke in English. I have complained to the receptionist and duly completed the complaints book, which all premises in Portugal and Spain must provide if asked for. We have stayed many times at this hotel, this will probably be our last time.
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