164 avaliações
Jiujiang Hotel
Qian'an|2.89km de People's Square (Gangcheng Street)
The hardware of this hotel is really good, the price is not too expensive, and the price/performance ratio is quite high. But, but, but, the front desk staff I came into contact with when I checked in was the worst I've ever seen! The service awareness is relatively poor, the business level is relatively poor, the work efficiency is not high, and there is a lack of training and assessment. At the same time as I checked in, the two staff at the front desk, besides me, had a guest who consulted. The room was full at that time, and the guest who consulted had no room and was introduced to the apar**ent. It's time for me to handle it, so I gave the ID card to Zhang Shuo, the front desk clerk! Holding the ID card, Zhang Shuo didn’t go through the formalities for me as soon as possible, but chatted with another staff member next to me while going through the formalities. There were no rooms, the reservation was full, and the team was picked up. During the period, he stopped his hands from time to time. I even chatted with the staff next to me, until the staff next to me realized that it was not appropriate to leave me, the only customer at the front desk, there, and told Zhang Shuo, ”You go through the formalities for the guests first”, and Zhang Shuo came back He continued to handle the formalities for me, and received two more calls during the period, and stopped handling business for me while answering the phone. Until I said, I'm sorry, can I finish my business first, I have been waiting patiently with restraint. Zhang Shuo actually said that she was very busy and was answering the phone just now! At this point, I am the only guest, and the hotel leader can watch the video, how long has she been doing it!
Once again, I seriously criticize Zhang Shuo, the receptionist of Jiujiang Hotel. If the hotel management pays attention to it, they can get the video of the front desk. Zhang Shuo is very slow in his work. Although I was very restrained at the time and did not have any conflicts, I could see very clearly that it was just slowing down. Zhang Shuo's service awareness was too far from the hotel's positioning, which made the guests feel very bad.
Outstanding
768 avaliações