Usuário convidado
26 de abril de 2024
It's cheap. I though I had a great deal paying so little for a 5* hotel, but no, the price reflect quality. It's a solid 3* hotel. Pros: great reef for snorkelling, nice grounds, low price. Cons: where to start? Only small base rooms are renovated. We booked two of the highest category rooms for our big family (two bedroom chalet and suite with sea view) which were the most expensive, expecting the best rooms, but no - those are old rundown rooms falling apart. No Wi-Fi in those rooms. Wi-Fi only worked in the lobby (slow) and in the renovated rooms (slower). I booked directly on the hotel website because of the promised perks; NONE of those extra perks were initially provided: "Earlier check-in & late check-out (upon availability) ▸ Upgrade to next room category free of charge (upon availability)▸ 25% discount on Spa and Diving Centre services ▸ One á la carte meal for two persons in our specialty restaurant, for bookings of 5 nights (by reservation) ▸ Two á la carte meal for two persons in our specialty restaurant, for bookings of 7 nights (by reservation) ▸ Complimentary fill of room minibar, for booking of 7 nights ▸ Complimentary airport pickup (one way), for bookings of 9 nights". Only free airport pickup was provided after a lengthy argument and multiple repeated attempts to charge $50 for the transfer (I paid $9 to an outside company for a return transfer, so their $50 is a ripoff anyway). Other promised perks are either provided to everyone and not extra perks (like a la carte meals) or they refuse to provide them at all. So don't book on their website. Food is plentiful, but of average quality. Same every day, except Arabic night on Friday. Long lines at the buffet for any good food or drinks. Nicer drinks like fresh juices are an upcharge. Cocktails at the beach bar are awful artifically colored in old scratched plastic cups. Stick to beer - it's good. A la carte restaurants are absolutely not worth it - the food in the buffet is the same or better. It's a good budget hotel on a great reef. Do not expect more.
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