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Hotel Villa Maria Au Lac - Estella Hotels Italia
4.2/514 avaliações
Upon our arrival we were led to a room which was stinking badly of mould. I started looking for the source and soon discovered that all walls were mouldy, some of the biggest patches covered with furniture or bed. We were shocked and immediately asked the receptionist to change our room as being in these conditions is extremely hazardous to health, even for people who are not allergic to mould (my partner is). We couldn't believe that a 4 star hotel or any kind of hotel would have rooms like that and show them to guests. These rooms should be completely torn down/renovated. Luckily we got a different room, the situation there was better. However, it was still not a 4 star hotel experience: hotel and the room smells really bad (probably old irrigation systems and old furnishings). Bathroom doors wasn't closing (would open by itself, really romantic). To get to bed you would need to climb wooden stairs which were squeeky and loud, which doesn't work for nightly toilet visits. The floors were very low so you couldn't walk straight up in the bedroom. The roof window had a broken ”curtain” so it was always closed, hence it was always dark. There was no net from insects on the window, so you would always have some mosquitos in the room or other bugs. It wasn't as quiet as expected, as the hotel is right by the busy road so you would need earplugs to sleep with a window open at night. Breakfast: good for people who eat sweet breakfast. Not so good for people who eat continental breakfast, because there was almost no choice. You had bacon, watery scrambled eggs, watery boiled eggs and some tomatoes, lettuce, cucumber, ham. It would have been satisfactory had the eggs were done properly, but they were always undercooked/almost raw, so as I didn't want to get ill I chose not to eat that and survived on veggies. Staff was nice and friendly, the view from the window absolutely beautiful, but that does not really recompensate for the overall poor state of the facilities.
Grand Hotel Fasano & Villa Principe
4.6/557 avaliações
This is a special place. Stunning property, meticulously maintained and managed, with genuinely warm service (not universally the case with 5* in Italy). Expensive but you get what you pay for. It’s superb. Only downside is that it’s a historic property and you need to accept - ideally, welcome - its quirks. But the things that matter - plumbing, electrics and HVAC - all work faultlessly.
Hotel Villa Del Sogno
4.5/550 avaliações
My daughter and I actually had a very nice stay at Lake Garda from 11-14 August at the Hotel Villa del Sogno. Everything in the hotel is excellent. The location, the service, the extremely friendly staff. However, I am only talking about actually because our stay there was negatively affected to the maximum by the laundry service and the subsequent drama! Unfortunately, I made the mistake of taking a newly purchased high-quality (> EUR 1,100 plus tailoring costs) light blue-coloured linen suit to the dry cleaners there and not checking the suit immediately after cleaning but simply packing it up and taking it home with me. The next time I tried it on after my holiday, I had a rude awakening: the suit had been washed too hot and was therefore ”destroyed” in terms of colour and size so that much smaller people could now wear it. The ongoing correspondence and clarification as to whether the hotel's own laundry or an external laundry was responsible for this has still not achieved a satisfactory result. Repeated reminders remained unanswered. Actually a very unpleasant development and experience with a hotel that actually has everything to make an unforgettable holiday on Lake Garda possible. Let's see when someone at the hotel gets their act together and takes responsibility and compensates for the damage.

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