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5 star

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.29km from city center
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.02km from city center
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Business travel

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.29km from city center
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.02km from city center
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Breakfast

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.29km from city center
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.02km from city center
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Family friendly

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.29km from city center
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.02km from city center
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Hotéis perto de atrações famosas em Portsmouth

Confira estes hotéis localizados perto dos pontos turísticos mais procurados em Portsmouth

Children's Museum of Virginia

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.36km de Children's Museum of Virginia
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|0.97km de Children's Museum of Virginia
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.
Sheraton Norfolk Waterside Hotel
3.7/5102 avaliações

Sheraton Norfolk Waterside Hotel

Norfolk|1.28km de Children's Museum of Virginia
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

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Virginia Sports Hall of Fame and Museum

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.31km de Virginia Sports Hall of Fame and Museum
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|0.95km de Virginia Sports Hall of Fame and Museum
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.
Sheraton Norfolk Waterside Hotel
3.7/5102 avaliações

Sheraton Norfolk Waterside Hotel

Norfolk|1.22km de Virginia Sports Hall of Fame and Museum
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

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Portsmouth Naval Shipyard Museum

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.18km de Portsmouth Naval Shipyard Museum
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Sheraton Norfolk Waterside Hotel
3.7/5102 avaliações

Sheraton Norfolk Waterside Hotel

Norfolk|1.07km de Portsmouth Naval Shipyard Museum
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.15km de Portsmouth Naval Shipyard Museum
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Lightship Portsmouth Museum

Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações

Renaissance Portsmouth-Norfolk Waterfront Hotel

Portsmouth|0.06km de Lightship Portsmouth Museum
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!
Sheraton Norfolk Waterside Hotel
3.7/5102 avaliações

Sheraton Norfolk Waterside Hotel

Norfolk|0.95km de Lightship Portsmouth Museum
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night
Red Roof Inn Norfolk - Portsmouth
2.4/584 avaliações

Red Roof Inn Norfolk - Portsmouth

Portsmouth|1.2km de Lightship Portsmouth Museum
This Red Roof in Portsmouth, VA lets you stay within walking distance to the events and attractions of downtown Portsmouth as well as within minutes of Downtown Norfolk. Tour the nearby campuses of Old Dominion University and Norfolk State University. Families will enjoy seeing animals from around the globe at the Virginia Zoo, wandering through the floral landscapes at Norfolk Botanical Garden and jumping into hands-on learning at the Children’s Museum of Virginia. Love museums? Explore the exhibits at Nauticus, Hill House, Lightship Portsmouth Museum and the Portsmouth Naval Shipyard Museum. Discover the art collections at Chrysler Museum of Art, then shop the latest fashions at MacArthur Center. We are also near Norfolk Naval Station, the flights out of Norfolk International Airport (ORF) and the medical facilities at Naval Medical Center Portsmouth.Unwind from your day of exploration with our fantastic amenities at our family-friendly hotel. Connect to our free Wi-Fi and watch all of your favorite shows with our free expanded cable package. All of our rooms feature a mini-refrigerator and microwave as well as plenty of outlets for charging your smart devices. Stop by our lobby for a free cup of hot coffee or tea, then purchase yourself a treat from our snack center. Guests also have access to our picnic area and guest coin laundry facility. One well-behaved pet per room is welcome at Red Roof Inn Norfolk - Portsmouth.

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Renaissance Portsmouth-Norfolk Waterfront Hotel
4/5100 avaliações
This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!

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Maior preço£461
Menor preço£32
Quantidade de avaliações369
Quantidade de hotéis42
Preço médio (dias úteis)£89
Preço médio (fins de semana)£113