HD Parque Cristóbal Gran Canaria

First time in gran canaria and this hotel, the level of service and accommodation exceeded expectations and we had a very pleasant 8 night stay. We were a couple with a toddler and really enjoyed the bungalow experience, we decided to pay extra as emblem (emblem is an all inclusive system but with access to a private garden with a jacuzzi, as well as access to the hotel restaurant a la carte) and did not regret it. Our toddler had lots of space to run safely and we had coffee, tea and fizzy drinks stocked everyday. Emblem has other perks such as rituals toiletries on arrival, robes, and free safe, and branded drink menus and a free bottle of wine per day, but as non heavy drinkers we didn't really use this. Rooms: they are immaculate and cleaned daily, except on Sundays, there is a room access system using the wrist bandage provided on check in which we found really useful. We asked that our room is cleaned in the morning and this was accommodated for most of our stay. We noticed that our bungalow had some minor issues with maintenance (a broken doorknob) but this was fixed on the same day by the maintenance team. Beds are huge and really comfortable, air conditioning was working well, sometimes too well and we had to shut it off as the room got too cold!The hotel location is not in a busy area, so nights were restful and quiet (we were not looking for all night parties). Grounds: the layout is flat and easily walkable. Grass and trees are very well kept, there is a Dino supermarket 100m from reception at the back of the hotel which stocks groceries for any guests not all inclusive. There are 2 main pool area, one for adults which is near the main buffet and bar area, and another kids area with 3 other pools with different depths. We found this really good as our toddler liked to switch between the different pools and play areas and was kept well entertained, and we also enjoyed spending our days in the children pool area for the whole of our stay. There are also activities for children provided by the animation team, a playground and a play room with a TV and toys. Food: the hotel has a lot of positives but the emblem guest experience in the emblem restaurant is really what made our visit worthwhile. We had access to the restaurant buffet and access to the a la carte experience for breakfast and dinner and we used it almost every day as it was quieter as a neuro divergent couple with a toddler. The food there was always delicious. A special wholehearted thank you to Ricardo and Dianet who went above and beyond to make us feel comfortable and always had suggestions on food for us to try. I loved the eggs with cured ham for breakfast and the goat cheese from gran canaria, accompanied by a mojito in the evening. Our toddler was even calling for Dianet at the end of our trip and we will really miss their professionalism and attentiveness. Food in the buffet area was also varied and also very good, although we felt at times the fish was quit

Angel and Mario from the animation team kept us well entertained during our stay. Relaxed and chilled out resort. Smokers you can’t smoke around the pool and there are no signs telling you this however there are smoking areas and vaping seems to be allowed poolside.