Just wrapped up a two-day meeting at the Historic Inns of Annapolis. I was so looking forward to staying there, as I'd heard great things about it. Unfortunately, I was disappointed with the service and the cleanliness. We stayed in the Gov Calvert building, which is a beautiful, historic building on the main circle in downtown Annapolis, just a short walk from the MD state house. Although old, it's been preserved wonderfully, and it doesn't feel 250+ years old. When I arrived at 7:15pm, there was no valet available, so I waited in the rain at the valet stand for 10 minutes before retreating into the hotel. I checked in at ~7:30pm but had to return outside to provide the valet my key and retrieve my bags. There was no bellman to assist with the bags. When I checked in, I asked if there were a restaurant or bar in the hotel where I might get a bite to eat and was directed to the pub next door. Unfortunately, it closed at 8pm, so I had to find my way to another pub down the street and around the corner. For early evening, I was surprised to be unable to find dinner in house and being forced out into the rain to walk to a restaurant. When I returned to my room, I looked for a plug near the bed to charge my phone. There was a very, very dirty power strip behind the bedside table that had so much sticky grime on it that I had to clean the openings for the phone's cord before inserting. When we began our meeting the next morning, there was no breakfast served, though we'd ordered it when we contracted for the retreat. We were eventually provided a coffee service, though our staff had to go out to get bagels, since everyone came expecting breakfast to be included. There was food left in the refrigerator in our meeting room from a wedding over the previous weekend, which drew gnats to the room that we had to contend with over the two days. Several colleagues expressed concern at the lack of cleanliness of their bathrooms (hair in their tubs &/or bathroom sinks), so we asked that the rooms of all our guests be deep cleaned. The hotel nicely left a bottle of wine in each room after recleaning. On Day 2, we were informed mid-morning that unless we cleared our cars from the garage by 1pm, we would have to pay an extra $15 per car on top of the $32/day for valet service. (There is no self-parking option and street parking is limited.) This was not stated when we made reservations, when the meeting rooms were booked and food ordered, or when we checked into the hotel. Our meeting was not scheduled to conclude until 3:30, and we'd paid for the room's use through the end of the business day. Although the hotel agreed to waive the extra $15, we were each asked for $15 when we summoned our car through the text app the hotel uses, as valet instructions required. As a result, we had to wait at the front desk for the staff to ”release” the charges on each of our accounts before the valet could retrieve our cars. The staff that served us for the meeting we
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