Orcawhalefinsoup
1 de outubro de 2024
It is very difficult to write a review for this hotel, as there are some aspects which were very good, but some, such as the rooms, were very bad. Those with a pool view room (who paid extra) may have experienced better feelings, but the hotel is in what staff describe as a 'residential' area. The surrounding area is not aesethically pleasing and is quite a mess to overlook. There is a shopping mall and supermarket nearby if you like that sort of thing close to hand. It was for us, with toddler and pram, about a 30-40 minute walk to the harbour area or Venus Beach to see the sunset. When we arrived, the room which we were given was pretty horrendous. It was shabby, with exposed wires and a terrible view from the balcony of a construction site. This was definitely not a room of a four star hotel. We highlighted it to the staff, as we heard other people do during our stay. They were very accommodating and moved us to a slightly better room to make our holiday more comfortable. We do think the hotel needs to revamp the rooms in this hotel, as they are quite tired and spoil the experience. Some communal areas, such as, stairwells and lifts have also been around a long time as well. They had courtesy rooms by the pool to shower and change on your last day. We paid to extend our room, but it was not as we thought and we had to move to a completely different area of the hotel, which wasn't convenient and caused extra stress to pack up and go back and forth. We had paid 16 euros for the safe and couldn't transfer that facility to the other room for valuables, which was quite disappointing. There is no room makeup from housekeeping staff on Sundays which we found quite surprising. On the plus side, the pools were great! A lot of reviewers complained about not being able to get a sunbed, but we think that's only a problem in the main pool and if you want direct sunshine to sunbathe. There is another large pool next to the fantastic kids splash zone and we were always able to get a bed there in the shadier part without getting up early. The kids splash zone was really fun! Our little girl loved it. There is also a tiny circular pool which she liked, and a medium pool, so plenty of places to swim without worrying about depth. The entertainment team, were super friendly and ran yoga/ stretching everyday, plus pool activities, just not on their weekly scheduled day off. The evening kids disco and entertainment was at a decent time, small scale, but varied, including bingo, mini disco, bird show, fire breathing etc. There was also t-shirt painting, face painting and henna tattoos at additional cost. The entertainment team were really identifiable in bright t-shirts to ask questions and did not mind at all. The food and restaurant area at this hotel was very good with variety for all manner of cuisines. It was buffet style but the themed nights helped to keep things interesting in this all inclusive environment and the food that was served was delicious. T
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