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5 star

JW Marriott Desert Springs Resort & Spa
3.8/5110 avaliações

JW Marriott Desert Springs Resort & Spa

Palm Desert|3.87km from city center

Última reserva feita há 21 h

I have had better stays at Courtyards than at this JW property. - Really long wait to check in. Was told as an industry guest, we were expected early and our room was currently being cleaned and the front desk would call up to have it rushed to be finished - we waited 3 hours and no one notified us when it was done as promised. - Furniture was scattered and out of place in the room - Elevators consistently not working - Bellmen at the front drive unwilling to help with our armfuls of grocery bags, but would not let us take luggage cart either. - Were told luggage would be rushed up to us- over an hour later had to call and they finally sent someone up but no luggage. Had to come back - Room service delivery just walked into the room without knocking or announcing self - Incredibly poor service at Aquifer by Dylan. Very long wait, no refills on drinks, food took forever, lots of children jumping on shared sofas and no one asking them to stop. - Keys did not work to room. Neither did mobile key. Had to get physical keys redone 3 times. - TV would turn off once an hour. - Very poor customer service at all restaurants and front desk. From rude managers (Martha) to those unwilling to return phone calls when we called about issues. - Pool-side service from Alan was atrocious. Paid for pool chairs and did not even get checked on once an hour. Finally got up and went to sit at a table just so someone would help us. - Breakfast- no one ever came over to our table to tell us what was included with our platinum breakfast so we were charged a full breakfast. Had to ask for someone to send our server over after being given the bill. Incredibly long wait and lots of attitude. - Dirty tables and menus EVERYWHERE. Absolutely disgusting. - Fridge was not working in the room and had to get a replacement the next day after our contents had already spoiled. - Our room was consistently not cleaned. Was asked when we wanted them to come to do a proper clean and we said after 5pm. They showed up before 5 and wouldn’t come back in 10 min after we left for dinner like we had asked. Said they leave at 5:30 so they never cleaned the room, but floor was filled with cleaning carts when we got done with dinner. Since our room was not cleaned the day prior, we again were asked what time we wanted someone to come to the room and we said after 10am. No one ever came until 6:30pm to do turn down service so we again had to turn them away because we’re in the middle of getting ready for dinner. The next day no one came but when we got back from dinner at 9:30pm- someone was doing turndowns and wouldn’t leave. - Last and worst of all- while in nothing but a towel and on the phone with manager Callie- one of the engineers just walked into our room. No knocking, no phone call, just walked right on into the room. My friend was in the shower- I was in the towel and a grown man who we do not know waltzed in like he had a right to be there. This is unforgivable

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Business travel

Holiday Inn Express Palm Desert
4.2/5108 avaliações

Holiday Inn Express Palm Desert

Palm Desert|1.12km from city center
We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.

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Breakfast

Embassy Suites by Hilton Palm Desert
3.3/5103 avaliações

Embassy Suites by Hilton Palm Desert

Palm Desert|1.11km from city center
We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.

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Family friendly

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Hotéis perto de atrações famosas em Palm Desert

Confira estes hotéis localizados perto dos pontos turísticos mais procurados em Palm Desert

The Arthur Newman Theatre @ The Joslyn Center

Hotel Paseo, Autograph Collection
4.6/599 avaliações

Hotel Paseo, Autograph Collection

Palm Desert|0.94km de The Arthur Newman Theatre @ The Joslyn Center
Located in Palm Desert, Hotel Paseo, Autograph Collection by Marriott is in a shopping district, just a 2-minute walk from The Gardens on El Paseo and a 3-minute drive from McCallum Theatre. This upscale hotel is 1.6 mi (2.5 km) from Living Desert Zoo and Gardens and 1.9 mi (3.1 km) from Palm Desert Aquatic Center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the poolside bar. To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.Make yourself at home in one of the 150 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Embassy Suites by Hilton Palm Desert
3.3/5103 avaliações

Embassy Suites by Hilton Palm Desert

Palm Desert|1.59km de The Arthur Newman Theatre @ The Joslyn Center
We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.
Holiday Inn Express Palm Desert
4.2/5108 avaliações

Holiday Inn Express Palm Desert

Palm Desert|1.66km de The Arthur Newman Theatre @ The Joslyn Center
We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.

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El Paseo Shopping District

Hotel Paseo, Autograph Collection
4.6/599 avaliações

Hotel Paseo, Autograph Collection

Palm Desert|0.18km de El Paseo Shopping District
Located in Palm Desert, Hotel Paseo, Autograph Collection by Marriott is in a shopping district, just a 2-minute walk from The Gardens on El Paseo and a 3-minute drive from McCallum Theatre. This upscale hotel is 1.6 mi (2.5 km) from Living Desert Zoo and Gardens and 1.9 mi (3.1 km) from Palm Desert Aquatic Center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the poolside bar. To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.Make yourself at home in one of the 150 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Holiday Inn Express Palm Desert
4.2/5108 avaliações

Holiday Inn Express Palm Desert

Palm Desert|1.77km de El Paseo Shopping District
We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.
Embassy Suites by Hilton Palm Desert
3.3/5103 avaliações

Embassy Suites by Hilton Palm Desert

Palm Desert|1.79km de El Paseo Shopping District
We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.

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Desert Holocaust Memorial

Embassy Suites by Hilton Palm Desert
3.3/5103 avaliações

Embassy Suites by Hilton Palm Desert

Palm Desert|1.81km de Desert Holocaust Memorial
We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.
Holiday Inn Express Palm Desert
4.2/5108 avaliações

Holiday Inn Express Palm Desert

Palm Desert|1.9km de Desert Holocaust Memorial
We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.

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The Living Desert Zoo and Gardens

Hotel Paseo, Autograph Collection
4.6/599 avaliações

Hotel Paseo, Autograph Collection

Palm Desert|2.14km de The Living Desert Zoo and Gardens
Located in Palm Desert, Hotel Paseo, Autograph Collection by Marriott is in a shopping district, just a 2-minute walk from The Gardens on El Paseo and a 3-minute drive from McCallum Theatre. This upscale hotel is 1.6 mi (2.5 km) from Living Desert Zoo and Gardens and 1.9 mi (3.1 km) from Palm Desert Aquatic Center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the poolside bar. To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.Make yourself at home in one of the 150 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Holiday Inn Express Palm Desert
4.2/5108 avaliações

Holiday Inn Express Palm Desert

Palm Desert|2.52km de The Living Desert Zoo and Gardens
We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.

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Explore avaliações de hóspedes de hotéis em Palm Desert

Buscando hotéis em Palm Desert? Inspire-se com avaliações reais de viajantes.
Holiday Inn Express & Suites Palm Desert - Millennium
4.7/5106 avaliações
Hotel was very new and it was nice. Staff was professional but the hotel was a little bit pricey at 250 US Dollars after tax. I think this hotel is very new so I guess I understand the justification for such a high price point. The hotel includes a decent breakfast and also has a swimming pool and did let us check in 1 hour early. My boyfriend's mother was surprised that I picked holiday in express but she was very pleased with my decision and we got two rooms. I would return there but have to think twice about dropping $250 US dollars. Must be cheaper in the summer and perhaps not on a weekend when there was something special in town. I got the Holiday Inn Express on this wonderful website and it was literally 100 US dollars per night per room cheaper. Thank you trip.com
SpringHill Suites Palm Desert
4.1/5107 avaliações
This hotel is very new, the hardware is good, but the rooms are small. There is Wal-Mart on the side, full-time. Two major supermarkets. There are many small restaurants such as Pizza Hut, etc. It is perfect to rest and replenish supplies during the trip. One of the disadvantages of the room is to save energy, his lights will be turned off after a while. Plus the lighting in the room itself is not very good. Just a little bit uncomfortable. The water pressure in the other room was very low and the bath was very uncomfortable. The breakfast at this hotel is very good. Even during the epidemic. The types of non-contact food provided are much more than that of ordinary hotels.
Marriott's Desert Springs Villas II
4.3/5101 avaliações
The environment is great! The outside of the house is full of golf courses. The large area is full of Marriott. There are various room types, villas, townhouses, hotels. Originally, I wanted to make a two-bedroom villa. The order was not paid successfully. I changed the single room and the room was large. The sofa bed and balcony, the house is just fine, the blanket in the cupboard is a bit thin. Another 10 o'clock check out is a bit uncomfortable! Such a good environment, I had to turn around after checking out! Remind compatriots: Old American rooms are generally equipped with kitchen heating equipment, go out and prepare a light meal outside, ready to go!
Hilton Grand Vacations Club Palm Desert
4.5/574 avaliações
Embarc has been a family trip destination for years! This time I enjoyed it solo! Same great experience :) The service is amazing. Their staff is willing to lend a helping hand in everything and anything. I will continue to come here for years to come. This was my first time coming on a non-holiday week and it was the best ever! It was peaceful and quiet and a nice change of scenery. The people that come to stay at Embarc are always pleasant and friendly as well. Overall, a place to guarantee a pleasant vacation. Everything you need is in your room, and if you need extra kitchen supplies not equipped in the kitchen, it is just a call away to the front desk...easy! They have supplies stored away to keep sanitized due to covid that you can check out at the front desk, which are fun to pass the time. They have pool table supplies, air hockey, pickle ball, basketball and more. You can also choose which movie to show at their theater (a must do)! Highly recommend this place!!!!
Marriott's Desert Springs Villas I
4.5/5104 avaliações
It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍
Embassy Suites by Hilton Palm Desert
3.3/5103 avaliações
We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.

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Informações sobre viagens locais

Maior preçoR$ 6.290
Menor preçoR$ 416
Quantidade de avaliações2,551
Quantidade de hotéis494
Preço médio (dias úteis)R$ 1.220
Preço médio (fins de semana)R$ 1.543