55 avaliações
Pullman Doha West Bay
Doha|0.13km de VALENTINO
OK, so based on reviews etc decided to stay here even though I am a Marriott Bonvoy loyalty member. Arrived at 6am and was not expecting a room for early check-in but if you don't ask then you will not know. Walked up to checkin counter, no greeting what so ever. Asked if it was possible to checkin early and he said no and that they are totally full. No occupancy left. I said OK fair enough. I said I wanted to pay for breakfast for 2 adults for 6 nights so wanted to go eat breakfast at that time. They said it would be 150 QAR each per day. I said I had an email from the reservations team that it was 115. They said no that was wrong and not sure why reservations would say that. Asked to speak with manager who arrived promptly. Told him that I was told to checkin later at 2pm but wanted to clarify breakfast costs. He told me to sort breakfast costs out direct with restaurant but he said he can give me a room straight away at 6am (even though it was an upgraded room which I know it was not). So for a hotel that was at full capacity that now had rooms available was appreciated. Went to room, left luggage then headed to breakfast to pay for 2 adults. Lady there said it was 150 per couple! So now, 3 different prices but as I got it at the cheapest version I went with that, LOL. OK, so the breaskfast is crap. Cold food sorry to say but really a breakfast spread...more just cold stuff, continental....and you can get eggs/waffles, avocado/toast. Bakes beans cold, halloumi cold, mushrooms on one day stone cold. Me and my wife were vegetarian (no egg either) so limited in options. The managers Anuj and specially Reda did pull it out of the bag and got us hash browns and parathas when we asked but not sure why these sort of options have to be requested. Normally, what you pay is what you get but at 115 each (around £25 each the breakfast is crap). It was only because Expedia was going to re-imburse me that we went for breakfast, otherwise we would have gone to the vegan cafes opposite - Mylk or EverGreens). The rooms, nothing special. Clean but weighing scales not working, TV channels crap and water leaking from shower area into bathroom area so had to block it off with a towel. Location is OK...opposite a good shopping mall, but to be honest I would just pay a little more and stay at the Marriott which is linked to the Mall. Now this is where the pain was. Whenever we wanted to leave the hotel and go to the Gate Mall next door we would have to get off at floor 2, walk across the lobby to catch another lift to get to the ground floor. Our key card did not allow us to go all the way down to the ground floor from our room floor. Security told me to get access from the reception. I asked Mohammed at reception if I could get that and he said that option was only available for long stay guests and because we were there for ONLY 6 nights it would not be possible to arrange that. I told him that was useless and he could not care less
Very Good
213 avaliações