Sunway Hotel Big Box

The bed was extremely comfortable. The room was spacious and clean. The hotel was wonderful. It was even better than expected. The price was amazing. There were great restaurants within walking distance. Would definitely stay there again

A comfortable stay for birthday celebration, though the cake was coming on date of check out only upon a follow up call in the morning…. It would be better if it came with some birthday decoration or a card to show your care. Genuinely, I’m happy about my stay.

Very nice clean and comfortable.. Free breakfast for 2 person. Nearby shopping mall and super market.. Staff friendly.. My two children enjoying to the pool. This hotel recommended I can comeback again to stay..

We have stayed here about 4 times. This time, the room is really super clean. The aircon is strong, water pressure good, very little mould in bathroom. Breakfast is sufficient, pool is clean. Hairdryer is strong power, fridge is cold. It’s really almost prefect. I wanna emphasize that the room is really really clean. Yay! No bugs nor ants too! Wonderful 4 nights we spent here. However, my son stepped right onto an upright stapler bullet on the floor. Pierced into his big toe. Not much bleeding so we didn’t make any noise. We thought this was quite a bad oversight though. Just downstairs, there is a theatre, arcade, sports, sports shops, clothes shops, really huge bookstore, supermarket and lots of cafes / restaurants. Highly recommended to anyone who is considering!

It’s my fourth time visiting this hotel, they have never disappoint me on their cleanliness and service especially the front office staff Suren. He can remember me even after my last visit in August. Just a cons about this hotel, you will need your own transportation to come in as it’s at the other end of JB but it’s near to Legoland and also about 10min drive to eco botanic for good food and massage. My children love the room as there are very limited hotels at JB that come with king size bed and a queen size sofa bed. Room are very spacious.

Pro: A convenient hotel location near Tuas with accessible food and grocery shopping around. Service staff are fast during check in as we reach quite late around 9pm. When we asked for additional pillow and mattress cover for the sofa bed over the counter, it was sent to us promptly. Cons: On a different note, we were disappointed with the cleanliness of the room. We found stain on carpet, food crackers were left behind and not sure if it was the previous guest or even earlier. It was still there when we had our housekeeping the next day. When we request for additional towel over phone, it never come. When we noted that there was no pool towel and requested for top up, we had to wait for more than 30mins. There seems to be lack of staff on weekend at the buffet area and table was clean in a slipshod manner. Maybe it was peak hours around 930am.