Hotéis Best Western® em Nuremberg

People, pay attention: when you get to your rooms, always check the a/c, especially in the summer. It seems this hotel has huge problems with the a/c and the whole management and no matter if the a/c is broken in the rooms, they'll still put you there and charge you the absolutely same amount of money as for a ”normal” room. Absolutely unacceptable for NH Collection, excuse me!! My case: I went to my room and thought everything is ok. 4 hours later I figured out that the a/c doesn't cool down the room, but only the ventilation & heating functions are working. When I complained, the guy at the reception told me: ”I can't do anything right now, you just open your window and tomorrow when the technician can't repair the a/c, your room will be changed”. ***?! Really?! NH Collection?? On the next day they have me another room, where the a/c worked exactly for 24h. On the day I had to check-out, the a/c stopped working as well. The lady at the reception only said: ” Oh, also this room needs to be repaired”. When she opened her list, there were at least 10 rooms marked red with broken a/c. In sum: Never again there!!!

We only booked this hotel as we were away on business and attending Biofach at the exhibition centre nearby. Of course prices went through the roof as an exhibition was on, my company £364 for a basic twin room per night / for 3 nights - over £1000 in total! When I arrived, yes the room was clean but I was suprised at how basic it was for the price, plus the fact it looked nothing like the pictures on trip advisor. I also looked on booking.com to see there was rooms available for that night for less than half of what we paid. I went down to reception and asked if there was any other rooms available as I felt our room was very poor quality for the price, and we overpaid compared to the current price for available rooms. I’ve never seen someone at reception seem to offended at such a standard question. She asked me ‘what my point was’, and insisted there were no rooms available except those that hadn’t been renovated. Answering my question if an available better room was available seemed impossible and she said I should speak to the manager the next day. However there was a very helpful woman who checked me in. Before I even got round to speaking to a manager the next day we decided to go the gym. Of course the gym isn’t signposted anywhere in the hotel, why would a key facility be? I asked the woman at the desk (who was on her mobile phone) where it was and she pointed ahead of her and said the door on the left after the glass door. There were 3 doors, of course none said gym on and they all looked the same. I picked one and ended up in the stock room. I went back and asked her to confirm again but she just pointed again as it must have been too much effort to walk round from the desk and show me. Of course I eventually found it, no air con, music or lights but not suprised. When we first arrived the lady at reception recommended booking for the restaurant as it gets busy, we didn’t book that night and we were asked by the waiter if we had a reservation but luckily there was space. We decided the next day to request a booking to which the response was ‘you don’t need to book there’s lots of rooms’, to which I confirmed what the waiter had said and so she reluctantly wrote my room number down on a piece of paper. I never even complain, especially when away on business, but only 1 night in I felt I needed to The plus side is the food is good, and the location is 10 minutes from the exhibition, shame it was taken over from the Hilton and the customer service is beyond poor.

Excellent service, very friendly and helpful staff. We were able to charge our ice packs in their kitchen's freezer. Amenities: Unfortunately one set of towels was missing in the double room. Very strict anti-smoking policy (top!) for which you sign a document for approval when you check in. In case of violation €250 (Euro) fine. Another downside is that €8 parking costs were charged.

Location very comfortable, face to the metro, well-cared and friendly staff and with excellent English. I suggest a few improvements, since the client is also business. The hostel was probably full during my stay, so the bathrooms were not clean as I would expect them, and two only toilets for men on the floor seem to me few, because I had to stay in the coat. I would like to have a more choice for breakfast, especially for the sweet but also for the salt.

Enjoyed staying at this hotel and would definitely do again. It only recently opened and so everything is spotless. Only downside is that the food onsite is very limited and due to understaffing when I visited, it took over an hour to get a pizza heated up. Good news is that it is very close to a supermarket so easy to stock up.

Hotel centrale ,comodo e bello.Camere spaziose e pulite.Una grossa pecca però,le stanze con vista sulla strada principale soprattutto durante il weekend,hanno il disagio del chiasso per strada di ragazzi.Urla ,risate davvero fastidiose. Discreta la colazione ma fastidiosa la presenza assillante dei camerieri che non ti danno il tempo di fare colazione in assoluto relax che già ti tolgono il piatto.Davvero snervante

The room is clean and comfortable, the floor is high, and there is a panoramic view of the train station outside the window. The location is excellent, the service is very good, the breakfast is delicious, and I will definitely stay again next time I go

Beautiful hotel, central location, clean. Excellent swimming pool and spa. Excellent service, I forgot a sweatshirt in the room (a gift I am very fond of) and immediately they found it and sent it to my home address. Nice and good breakfast. Super recommended!