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Breakfast

Inn at the Quay
4.3/5101 avaliações

Inn at the Quay

New Westminster|1.63km de Queen's Park Off-Leash Dog Areas
Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

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Queens Hotel
4/5101 avaliações
enjoy everything staff were very nice and easy going! thanks so much!!
Inn at the Quay
4.3/5101 avaliações
Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu
The Met Hotel
3.8/5106 avaliações
Is NOT PET FREINDLY! Seeing people getting SHAFTED into single bed rooms instead of the reserved KING bed rooms Plus had my best friend DENIED after calling 2 days ago asking if a support cat was allowed, only to be TOTALLY DENIED when he showed up on their HONEYMOON as they were MARRIED at noon yesterday! If this is the way YOU THE HOTEL treat customers, I've just canceled my booking for a month from now... you can keep the empty room, I'll go somewhere else with this attitude!

Frequently Asked Questions

  • Quais hotéis próximos a Queen's Park Off-Leash Dog Areas são os mais procurados?

    O Inn at the Quay,The Met HoteleQueens Hotel são alguns dos hotéis mais conhecidos.

  • Quais hotéis próximos a Queen's Park Off-Leash Dog Areas são os preferidos entre os viajantes com orçamento limitado?

    Quer você esteja viajando a negócios ou de férias, o Queens HoteleThe Met Hotel são conhecidos hotéis a ótimos preços.

  • Quais hotéis próximos a Queen's Park Off-Leash Dog Areas têm wi-fi gratuito?

    Quer você esteja viajando a negócios ou a lazer, o Wi-Fi é essencial. O Inn at the Quay,The Met HoteleQueens Hotel são todos hotéis conhecidos que têm Wi-Fi gratuito.

  • Quais hotéis próximos a Queen's Park Off-Leash Dog Areas têm academia?

    Como ficar em forma é importante para muitos hóspedes, não é surpresa que existam academias em muitos hotéis. O Inn at the QuayeQueens Hotel são conhecidos hotéis com academia.

  • Quais são alguns dos hotéis com acessibilidade próximos a Queen's Park Off-Leash Dog Areas?

    Inn at the QuayeThe Met Hotel são conhecidos hotéis com acessibilidade.

  • Quais hotéis próximos a Queen's Park Off-Leash Dog Areas têm dependências para não fumantes?

    Muitos hóspedes se preocupam com a qualidade dos quartos onde ficam e querem certificar-se de que seus quartos tenham ar fresco e puro. O Inn at the Quay,The Met HoteleQueens Hotel são todos conhecidos hotéis com dependências para não fumantes.

  • Quais são os hotéis recomendados próximos a Queen's Park Off-Leash Dog Areas?

    Se você tiver dificuldades em escolher um hotel, considere ficar no Inn at the Quay,Queens HoteleThe Met Hotel , esses hotéis têm ótimas avaliações. Certifique-se de fazer a reserva com antecedência!

  • Quais são os hotéis mais procurados próximos a Queen's Park Off-Leash Dog Areas que têm restaurante?

    Se você gosta da ideia de degustar os sabores locais durante a viagem, considere hospedar-se no Inn at the Quay,The Met HoteleQueens Hotel . Há muitos restaurantes que servem pratos locais próximos a esses hotéis.